Technical Support and QA Engineer

Joras Technologies; India; Remote; INR 600,000 - 1,000,000; Full time

Job summary

A fast-growing startup is looking for a Technical Support & QA Engineer (Automation) based in India. This full-time remote role requires responding swiftly to customer inquiries, maintaining operational dashboards, and using AI-assisted tools like Playwright or Selenium to enhance testing. Candidates must have 1+ years of experience in technical support or QA automation, strong debugging skills, and be able to work during the India night shift with overlap on US business hours.

Qualifications

• 1+ year experience in Technical Support, QA Automation, or SDET for a web/SaaS product.
• Strong customer communication: able to respond fast and keep users updated.
• Solid debugging skills: reproduce issues and isolate problems.

Responsibilities

• Respond quickly to customer inquiries and keep users updated.
• Maintain operational dashboards to monitor system health.
• Build AI-assisted automated testing using Playwright or Selenium.

Skills

Technical Support

QA Automation

SDET

Customer Communication

Debugging Skills

Operational Dashboards

AI-assisted Test Automation

Playwright

Selenium

Tools

Playwright

Selenium

Job description

Joras Technologies is a US based fast growing startup. We specialize in developing AI-powered solutions designed to help modern consumers and businesses navigate today’s challenges effectively. Our cutting-edge technology is crafted to solve complex problems with innovative approaches. We prioritize creating intelligent systems that enable smarter decision-making and transform the way people and organizations operate. Our products are growing quickly across edtech, healthcare, and oil & gas, and we’re scaling the platform and infrastructure that powers them.

Role Description

This is a full-time remote role for a Technical Support & QA Engineer (Automation) based in India, working primarily India night shift to ensure strong overlap with US business hours.

You’ll be the customer-facing owner—responding quickly, keeping users updated, and closing issues with clear root cause and resolution—while maintaining operational dashboards to monitor usage and system health, spot issues early, and proactively escalate risks. You will also build AI-assisted automated testing using tools like Playwright or Selenium plus modern AI coding/testing tools to accelerate coverage and reduce regressions.

Qualifications

• 1+ year experience in Technical Support, QA Automation, or SDET for a web/SaaS product
• Strong customer communication: able to respond fast, keep users updated, and close issues with clear root cause and resolution
• Solid debugging skills: reproduce issues, isolate the problem, and document crisp steps and evidence (logs/screenshots)
• Experience building and maintaining operational dashboards to track usage and system health and spot issues early
• Hands-on with AI-assisted test automation using Playwright or Selenium plus modern AI coding/testing tools
• Able to work India night shift with consistent overlap with US business hours in a remote setting is a MUST