Technical Specialist -SOC (Qradar Admin) L3

NTT DATA BUSINESS SOLUTIONS; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Mumbai seeks a Security Managed Services Engineer (L3) to ensure client infrastructures are secure, resilient, and operating smoothly. You will proactively identify incidents, perform checks, and apply monitoring tools to maintain optimal service levels.

You will handle complex security issues, perform root-cause analysis, and mentor junior team members while contributing to knowledge articles and automation initiatives to reduce manual effort and improve delivery.

Qualifications

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures and social groups.

Responsibilities

• Handle third-line security incidents and complex tickets.
• Identify root causes of incidents and implement solutions.
• Create knowledge articles for frequent tasks and train junior team members.
• Provide inputs to automation teams to reduce manual efforts.
• Coach and mentor junior staff and lead advanced troubleshooting.
• Manage and deliver projects within the technology domain, ensuring timely delivery.
• Contribute to disaster recovery functions and service delivery improvements.

Skills

Security infrastructure

ITIL processes

Project planning

Client-focused

Communication skills

Disaster recovery

Mentoring

Education

Bachelor's degree in IT/Computing

Job description

Job Summary

As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape. You'll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start.

You'll dive deep into third-line support calls, uncovering the root causes of incidents and problems. daily, you'll engage with clients, providing continuous feedback and updating them about their systems' statuses. Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You'll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

As a seasoned professional, you'll lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices. You may also manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements. From optimizing work processes to working on disaster recovery functions, you'll play a key part in enhancing our service delivery.

Requirements

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures and social groups.
• Effective listening skills and an ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

Workplace type

On-site