Technical Specialist - MS, Security - SIEM

NTT America, Inc.; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA in Chennai, India is seeking a Security Managed Services Engineer (L3) to oversee secure infrastructures, promptly resolve incidents, and ensure adherence to service level agreements. You will work on advanced security operations and collaborate with global teams to optimize delivery.

You will handle complex third-line support, mentor juniors, contribute to automation efforts, and maintain strong client relationships across diverse cultures while working on-site.

Qualifications

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong IT engineering background suitable for mid to large ICT organizations.
• Deep working knowledge of ITIL processes and service management.
• Proven ability to plan activities and projects in advance.
• Customer-focused mindset delivering positive client experiences.
• Excellent communication across cultures and teams.
• Ability to stay calm and positive under pressure, with flexibility for longer hours.

Responsibilities

• Own and manage security infrastructure within a managed services setting.
• Handle third-line incidents, identify root causes and drive solutions.
• Collaborate with clients to provide status updates and ensure SLA compliance.
• Mentor junior team members and contribute to knowledge sharing and automation inputs.

Skills

Security infrastructure

IT engineering background

ITIL processes

Project planning

Client focus

Cross-cultural communication

Calm under pressure

Willingness to work longer hours

Education

Bachelor's degree in IT/Computing

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape. You'll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start.

You'll dive deep into third-line support calls, uncovering the root causes of incidents and problems. daily, you'll engage with clients, providing continuous feedback and updating them about their systems' statuses. Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You'll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

As a seasoned professional, you'll lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices. You may also manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements. From optimizing work processes to working on disaster recovery functions, you'll play a key part in enhancing our service delivery.

To thrive in this role, you need to have:

• Proven experience handling complex security infrastructure within a managed services environment.

• Strong background in IT engineering, preferably within medium to large ICT organizations.

• Deep working knowledge of ITIL processes.

• Proficiency in planning activities and projects well in advance.

• Strong client-focused approach, ensuring a positive client experience.

• Excellent communication skills, with the ability to work across different cultures and social groups.

• Effective listening skills and an ability to adapt to changing circumstances.

• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.

• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us ([e-mail]) .