Technical Specialist - Linux

NTT DATA, Inc.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. is seeking a Cross Technology Managed Services Engineer (L3) located in Mumbai, Maharashtra. As part of your role, you'll provide exceptional service by resolving technical incidents and ensuring the client infrastructure operates optimally. Your responsibilities will include managing complex tickets and mentoring junior team members.

The ideal candidate will have extensive experience in Managed Services and a Bachelor's degree in IT/Computing. This position requires on-site working and a client-focused approach.

Qualifications

• Extensive Managed Services experience handling complex cross-technology infrastructure.
• Strong understanding of ITIL processes.
• Ability to communicate and work across different cultures.

Responsibilities

• Provide exceptional service to clients by resolving technical incidents.
• Manage high-complexity tickets and provide diverse solutions.
• Mentor junior team members across various technology domains.

Skills

Managed Services experience

Understanding of ITIL processes

Vendor interaction

Planning skills

Client-focused approach

Education

Bachelor's degree in IT/Computing

Job description

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.

Part of your Responsibilities will entail pre‑emptive service incident resolution, product reviews, and operational improvements. You will manage high‑complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and elevate support calls. Additionally, you will proactively identify opportunities for optimisation and automation, ensuring continuous feedback to clients and affected parties.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will engage with third‑party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

To thrive in this role, you need to have:

• Extensive Managed Services experience handling complex cross‑technology infrastructure.
• Strong understanding of ITIL processes.
• Proven experience working with vendors and/or third parties.
• Ability to communicate and work across different cultures and social groups.
• Effective planning skills, even in changing circumstances.
• Positive outlook and ability to work well under pressure.
• Active listening skills and adaptability to changing client needs.
• Client‑focused approach to create positive client experiences throughout their journey.
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Workplace type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from a @nttdata.com email address. If you suspect any fraudulent activity, please contact us.