Technical Specialist - Linux

NTT DATA BUSINESS SOLUTIONS; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Mumbai, India is seeking a seasoned Cross Technology Managed Services Engineer (L3) to deliver proactive incident resolution, ensure client infrastructure is configured, tested, and operating, and leverage deep technical expertise to improve service quality.

You will mentor L2 teams, work across Cloud, Security, Networking and Applications, conduct checks, respond to alerts, create knowledge articles, and collaborate with vendors to meet SLAs and client

Qualifications

• Extensive Managed Services experience handling complex cross-technology infrastructure.
• Strong ITIL process knowledge.
• Experience working with vendors/third parties.
• Excellent communication across cultures and social groups.
• Effective planning and analytical abilities under pressure.
• Client-focused approach to service excellence.

Responsibilities

• Provide proactive incident resolution and ensure SLA adherence.
• Mentor junior team members across Cloud, Security, Networking and Applications.
• Handle high-complexity tickets and perform advanced tasks with diverse solutions.
• Create knowledge articles and train junior team members.
• Coordinate with vendors and drive automation opportunities to reduce manual effort.

Skills

Cross-technology

ITIL processes

Vendor management

Stakeholder comms

Planning skills

Client focus

Active listening

Education

Bachelor's degree in IT/Computing

Job description

Job Summary

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.

Responsibilities

• As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.
• Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements.
• You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions.
• Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.
• You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems.
• Logging incidents with the required level of detail, you will analyse, assign, and escalation support calls.
• Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.
• Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks.
• Provide inputs to automation teams to reduce manual efforts.
• You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed.
• As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

Requirements

• Extensive Managed Services experience handling complex cross-technology infrastructure.
• Strong understanding of ITIL processes.
• Proven experience working with vendors and/or third parties.
• Ability to communicate and work across different cultures and social groups.
• Effective planning skills, even in changing circumstances.
• Positive outlook and ability to work well under pressure.
• Active listening skills and adaptability to changing client needs.
• Client-focused approach to create positive client experiences throughout their journey.
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Workplace type

On-site Working