Technical Solution Consultant

Hewlett Packard Enterprise India Private Limited; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise India Private Limited in Bengaluru is seeking a Technical Solution Consultant to join our on-site services team. The role focuses on solving complex hardware and software challenges for customers, with strong emphasis on customer satisfaction and timely resolutions.

You will engage with internal teams and customers, contribute to knowledge bases, and ensure high-quality service delivery across remote and on-site touchpoints.

Qualifications

• 1–3 years experience in relevant technologies and customer environments.
• Excellent verbal and written communication skills.
• Experience in troubleshooting in a technical environment.
• Software and hardware knowledge of computing, storage and peripherals.
• Advanced proficiency with case management databases and tools.

Responsibilities

• Resolve technical issues (hardware and software) from internal/external contacts.
• Answer questions on features, specs, repairs, and warranties.
• Proactively help customers to avoid problem occurrence.
• Evaluate installations or configurations and recommend resolutions.
• Communicate clearly in writing and verbally.
• Add case resolutions to the knowledge base.
• Represent the company at customer locations, conferences, or meetings.
• Coordinate with Sales Pursuit team to support opportunities.

Skills

Verbal communication

Written communication

Troubleshooting

Customer service

Problem solving

Remote support

Education

Associate degree or equivalent experience

Job description

Technical Solution Consultant

Technical Solution Consultant This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Management Level Definition: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission‑critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Add case resolution to KMS.
• Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.

What you need to bring:

Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience. 1-3 years experience in relevant technologies and customer environments. Relevant industry qualification where applicable. Excellent verbal and written communication skills in language to be supported. Experience in troubleshooting in a technical environment. Excellent analytical and problem solving skills. Software and hardware knowledge of computing, storage and peripheral devices. Advanced proficiency with case management databases and tools. Superior customer service skills. Phone and remote support experience. E-support experience and knowledge . Understand the customer to be an advocated for the customer.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Services Job Level: Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Equal Employment Opportunity

Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

Experience Level

Mid Level