Technical Services Engineer

Weka; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

WEKA in Bengaluru is seeking a Senior Technical Services Engineer to ensure customer success, resolve complex enterprise issues, and bridge gaps between customers and Engineering while supporting pre-sales and knowledge sharing.

This role requires hybrid onsite in Bangalore, remote work, on-call rotations, potential travel, and strong Linux, networking, Python, Kubernetes, and HPC experience.

Qualifications

• 5+ years in customer-facing technical roles handling enterprise infra.
• Strong Linux-based troubleshooting across storage, networking, virtualization, security.
• Deep networking knowledge: Infiniband, Ethernet, DPDK, UCX.
• Python, Bash; automation scripting for monitoring.
• Experience with file protocols: POSIX, NFS, SMB, S3.
• Kubernetes, Containers, LXC.
• Logs and monitoring tools: Prometheus, Grafana.
• Enterprise L3 support and customer interactions.
• Experience with AWS, GCP or Azure.
• Experience managing large-scale HPC clusters.

Responsibilities

• Serve as the primary technical liaison between customers and Engineering.
• Troubleshoot and resolve technical issues; escalate when needed.
• Reproduce customer issues in a lab environment.
• Provide feedback to engineering to improve supportability and usability.
• Support pre-sales engineers, partners, and resellers with technical expertise.
• Monitor WEKA systems using remote monitoring tools to identify issues.
• Own, track, and document customer issues via the ticketing system.
• Communicate clearly with customers, partners, and internal teams.
• Contribute to knowledge-sharing through documentation (FAQs, KB articles).
• Participate in on-call, follow-the-sun rotations; travel as needed.

Skills

Linux Troubleshooting

Networking

Python

Bash

Automation scripting

Kubernetes

Logs & monitoring

Cloud (AWS/GCP/Azure)

Customer-facing

HPC storage

Tools

Prometheus

Grafana

Kubernetes

LXC

Job description

About The Position

Summary: As Senior Technical Services Engineer, you will play a key role in ensuring WEKAs Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.

Location: Hybrid (On-site Bangalore 3 days; Remote)

As a Senior Technical Services Engineer, you ll:

• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
• Troubleshoot and resolve technical issues, escalating to engineering when necessary.
• Reproduction of customer issues in a lab environment.
• Provide feedback to engineering to enhance product supportability, usability, and serviceability.
• Support pre-sales engineers, partners, and resellers with technical expertise.
• Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
• Own, track, and document customer issues via the ticketing system.
• Communicate clearly and professionally with customers, partners, and internal teams while advocating customer concerns internally and represent WEKA externally.
• Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles).
• Contribute to project initiatives that align with team and company goals.
• Progress towards a subject matter expert in different technologies and obtain industry certifications.
• Participate in on-call, follow-the-sun support rotations as needed.
• Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.

Requirements

• 5+ years in customer-facing technical roles, solving complex enterprise infrastructure issues.
• Strong technical troubleshooting supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
• Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX).
• Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting.
• Experience working with or troubleshooting file protocols (POSIX, NFS, SMB, S3)
• Experience working with Kubernetes, Containers, LXC.
• Experience troubleshooting and analyzing logs and other monitoring tools (Prometheus, Grafana).
• Experience in enterprise L3 support and customer interactions for enterprise infrastructure products
• Strong technical troubleshooting, and fault isolation skills in a multi-platform-system-vendor environment.
• Proven ability to troubleshoot complex customer problems and the escalation process to internal engineering and product teams.
• Experience collaborating between customer support and product development teams.
• Experience working with one of the following cloud environments (AWS, GCP, Azure).
• Prior support experience at storage/HPC related companies.
• Prior administration experience in managing large-scale HPC clusters.

The WEKA Way

We are Accountable: We take full ownership, always even when things don t go as planned. We lead with integrity, show up with responsibility ownership, and hold ourselves and each other to the highest standards.

We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.

We are Collaborative: True collaboration isn t only about working together. It s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we re unstoppable.

We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Bengaluru, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.