Technical Service Engineer : CPVC Extrusion Technical Support

Actualise Business Solutions; Mumbai; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A manufacturing company is seeking a Technical Service Engineer for CPVC extrusion technical support. The role involves providing technical assistance, optimizing processes, and conducting trials. Candidates should have a B.E./B.Tech in relevant fields and at least 3 years of experience in technical service or application development. Strong knowledge of CPVC material science and extrusion technology is essential. This position will require travel to customer sites within Maharashtra for troubleshooting and support.

Qualifications

• 3+ years of experience in CPVC/PVC extrusion, technical service, or application development.

Responsibilities

• Provide technical support and process optimization for CPVC extrusion.
• Conduct lab and plant-scale trials for new CPVC compounds.
• Prepare and maintain technical documentation and reports.
• Collaborate with R&D and production teams for product improvement.
• Conduct training sessions for customers and staff.

Skills

CPVC material science

Twin-screw extrusion

Analytical skills

Problem-solving skills

Good communication skills

Instrument proficiency

Education

B.E./B.Tech in Polymer Science, Chemical Engineering, or Plastics Engineering

Tools

Brabender

DSC

Impact tester

MFI tester

Job description

Job Description (JD)

for a Technical Service Engineer CPVC Extrusion Technical Support

Job Title:

Technical Service Engineer CPVC Extrusion Technical Support

Department:

Technical Services / Application Development / Product Support

Location:

Plant site / Customer locations (as per assignment)

Reporting To:

Technical Services Manager / Product Development Manager

Job Purpose:

To provide technical support, process optimization, troubleshooting, and product performance improvement for customers engaged in CPVC extrusion operations. The role ensures smooth processing, addresses customer issues promptly, and supports product trials and new grade developments.

Key Responsibilities:

1. Customer Technical Support

• Visit customer sites for on‑site troubleshooting of extrusion issues (e.g., fusion, burning, surface finish, impact failure, etc.).
• Support customers in process parameter optimization for CPVC extrusion lines.
• Provide guidance on compound handling, machine setup, and tool maintenance.
• Document customer issues and share root cause analysis (RCA) and corrective/preventive actions (CAPA).

2. Product & Process Trials

• Conduct lab‑scale and plant‑scale trials for new CPVC compounds or formulations.
• Record detailed process observations (torque, melt temperature, vacuum, die pressure, etc.).
• Evaluate product quality (impact strength, appearance, dimensions, etc.) and coordinate feedback with R&D.
• Recommend formulation adjustments or additive combinations for improved performance.

3. Technical Documentation

• Prepare and maintain technical reports, trial summaries, and visit reports.
• Support standard operating procedures (SOPs) for extrusion and testing.
• Develop processing guidelines and training materials for internal and external teams.

4. Collaboration & Feedback

• Work closely with R&D, QA/QC, and Production teams for product improvement.
• Provide customer feedback for new product development and formulation optimization.
• Assist in benchmarking competitor materials and performance evaluation.

5. Training & Knowledge Sharing

• Conduct technical training sessions for customers and internal staff.
• Stay updated with latest extrusion technologies, additives, and testing methods.

Key Skills & Competencies:

• Strong knowledge of CPVC material science, compounding, and extrusion technology.
• Hands‑on experience with twin‑screw extrusion, die design.
• Analytical and problem‑solving skills for process‑related issues.
• Good communication and reporting skills.
• Proficiency in using instruments like Brabender, DSC, impact tester, MFI tester, etc.

Qualifications:

• B.E./B.Tech in Polymer Science, Chemical Engineering, or Plastics Engineering (e.g., CIPET / MIT / ICT).
• 3+ years of experience in CPVC/PVC extrusion, technical service, or application development.

Performance Indicators (KPIs):

• % of customer issues resolved within defined timeline.
• Number of successful trials conducted.
• Customer satisfaction score / feedback.
• Reduction in repeat issues.
• Support in new product commercialization.