Technical Program Manager III, Paragon

Amazon; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Amazon is looking for a Technical Program Manager to scope and deliver large projects end-to-end within the Case Management System. You will collect requirements from internal and external customers, write specifications, drive schedules, and coordinate with merchants and vendors to craft optimal solutions.

The right candidate will lead cross-functional engineering teams, balance business needs with technical constraints, and communicate goals clearly to remote teams.

Qualifications

• 5+ years of product or program management experience.
• 7+ years working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience guiding programs across cross-functional teams and coordinating release schedules.

Responsibilities

• Scope and deliver large projects end-to-end.
• Collect business and system requirements from internal and external customers, write specifications, and drive schedules from design to release.
• Coordinate design/implementation between internal teams and outside merchants and vendors to develop optimal solutions.
• Balance business needs versus technical constraints and communicate goals clearly to cross-functional and remote teams.
• Anticipate bottlenecks and deliver projects in a timely manner in a multi-tenant environment.

Skills

Technical PM

Engineering collaboration

Software development

Cross-functional delivery

Release planning

Job description

Would you like to work on one of the world's largest transactional distributed systems? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems or a software developer who likes to solve business problems, Selling Partner Services (SPS) is the place for you. Our team is responsible for Case Management System. Case management is a mix of human investigation combined with automation. We aim to be the best Human-In-The-Loop (HITL) system that is the default choice for new programs aiming to leverage HITL systems in their business.

As a TPM in this role you will be responsible for scoping and delivering large projects end-to-end. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design/implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. Case management is a multi-tenant system with hundreds of tenants, being used by tens of thousands of users and solving hundreds of millions of cases per year.

The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.