Technical Operations Engineer - IFS Cloud

Wilhelmsen Ship Management; India; Remote; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Cloud-based ERP platform

Exposure to Azure/Kubernetes

Career growth opportunities

Global collaboration

Job summary

Wilhelmsen Ship Management in India is seeking a Technical Operations Engineer - IFS Cloud to ensure the IFS Cloud platform on Microsoft Azure runs securely, reliably, and efficiently for global users. You will manage administration, monitoring, and incident response across environments.

You will collaborate with ERP, cloud, and DevOps teams to implement enhancements, automatisation, and upgrades, while maintaining runbooks and governance documentation.

Qualifications

• Bachelor's or Master's degree in Information Technology, Engineering, Computer Science, or a related field.
• Minimum 5 years of Experience supporting or administering IFS Applications or IFS Cloud.
• Strong understanding of ERP systems and business processes.
• Experience working with Microsoft Azure technologies and cloud environments.
• Knowledge of Azure Kubernetes Service (AKS) and containerized applications.
• Experience with application monitoring, troubleshooting, and incident management.
• Familiarity with integrations, APIs, and enterprise application landscapes.
• Understanding of DevOps practices, CI/CD pipelines, and deployment processes.
• Strong analytical and problem-solving skills.
• Ability to work independently while collaborating effectively with global teams.
• Excellent English communication skills, both written and verbal.

Responsibilities

• Provide technical administration and operational support for IFS Cloud.
• Monitor and maintain application performance, availability, and stability across environments.
• Manage users, roles, permissions, and system administration activities within IFS Cloud.
• Investigate and resolve issues related to application functionality, performance, and system behavior.
• Monitor and troubleshoot Background Jobs, Application Messages, and Print Jobs.
• Support and maintain IFS Cloud deployments on AKS and Azure services.
• Troubleshoot issues related to IFS Cloud applications, AKS, integrations, networking and databases.
• Participate in incident management, root cause analysis, and production support activities.
• Support CI/CD deployment processes and environment automation initiatives.
• Create and maintain technical documentation, runbooks, and governance artifacts.

Skills

ERP systems

Cloud platforms

DevOps practices

Incident management

Analytical skills

Education

Bachelor's or Master’s in IT/Engineering/CS

Tools

AKS

Azure

CI/CD

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We empower people through technology Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. At Wilhelmsen, empowering people through technology is our aspiration and is setting the standard for how we work with technology across the Group as shapers of the maritime industry. We continue to invest in our digital platforms and are committed to keeping our IFS Cloud environment evergreen, secure, and business-ready. As part of this journey, we are strengthening our ERP organization by hiring a Technical Operations Engineer - IFS Cloud. In this role, you will be responsible for the technical operation, support, administration, and continuous improvement of our global IFS Cloud platform running on Microsoft Azure. Our ERP platform is a critical operational backbone supporting business processes across Wilhelmsen. You will work at the intersection of ERP operations, cloud infrastructure, integrations, and platform optimization, ensuring a stable, secure, and high-performing environment for our global users. We are looking for someone who enjoys solving complex technical challenges, collaborating across teams, and driving operational excellence in a modern cloud-based ERP landscape. If you are curious, analytical, self-driven, and passionate about technology, you may be the person we are looking for.

Your future duties and responsibilities

IFS Cloud Operations & Administration

Provide technical administration and operational support for IFS Cloud.

• Monitor and maintain application performance, availability, and stability across environments.
• Manage users, roles, permissions, and system administration activities within IFS Cloud.
• Investigate and resolve issues related to application functionality, performance, and system behavior.
• Monitor and troubleshoot Background Jobs, Application Messages, and Print Jobs.

Cloud Platform Management

• Support and maintain IFS Cloud deployments running on Azure Kubernetes Service (AKS).
• Monitor Kubernetes clusters, application pods, services, ingress, and container health.
• Work with Azure services including: Azure Kubernetes Service (AKS), Azure Storage, Azure Key Vault, Azure Monitor Log Analytics.
• Collaborate with infrastructure and DevOps teams to ensure platform reliability, scalability, and security.

Incident Resolution & Support

• Troubleshoot issues related to: IFS Cloud applications, AKS infrastructure, Integrations, Networking and connectivity, Application performance, Database-related issues.
• Analyze application logs, container logs, and Oracle database issues.
• Participate in incident management, root cause analysis, and production support activities.
• Support on-call and business-critical operations when required.

ERP Enhancements & Continuous Improvement

• Work closely with business users to understand operational challenges and identify opportunities for improvement.
• Support configuration activities, system upgrades, patches, and implementation of new functionality.
• Analyze current platform capabilities and recommend improvements to reliability, automation, and efficiency.
• Provide expert guidance on the effective use of IFS Cloud functionality and technical capabilities.

Integrations & Deployment Support

• Coordinate with integration teams and third-party application owners supporting the ERP ecosystem.
• Assist with deployment activities, environment maintenance, and release execution.
• Support CI/CD deployment processes and environment automation initiatives.
• Ensure integrations between IFS Cloud and surrounding business applications operate efficiently and reliably.

Documentation & Governance

• Create and maintain technical documentation, operational runbooks, and support procedures.
• Contribute to operational standards and best practices.
• Support quality assurance and validation of technical changes before production deployment.

Qualifications and skills we are looking for

• Bachelor's or Master's degree in Information Technology, Engineering, Computer Science, or a related field.
• Minimum 5 years of Experience supporting or administering IFS Applications or IFS Cloud.
• Strong understanding of ERP systems and business processes.
• Experience working with Microsoft Azure technologies and cloud environments.
• Knowledge of Azure Kubernetes Service (AKS) and containerized applications.
• Experience with application monitoring, troubleshooting, and incident management.
• Familiarity with integrations, APIs, and enterprise application landscapes.
• Understanding of DevOps practices, CI/CD pipelines, and deployment processes.
• Strong analytical and problem-solving skills.
• Ability to work independently while collaborating effectively with global teams.
• Excellent English communication skills, both written and verbal.

Personal qualities

• Technology-driven and passionate about continuous learning.
• Structured, proactive, and solution-oriented.
• Comfortable working in a dynamic and globally distributed environment.
• Strong collaboration and stakeholder management skills.
• Curious, adaptable, and committed to operational excellence.
• Eager to share knowledge and contribute to cross-skilling within the team.

What we offer

At Wilhelmsen, you will become part of a highly skilled global technology organization supporting business-critical platforms across the maritime industry.

• The opportunity to work with a modern cloud-based ERP platform.
• Exposure to Azure, Kubernetes, DevOps, and enterprise-scale operations.
• A collaborative environment with experienced professionals passionate about technology and transformation.
• Strong leadership, career growth opportunities, and continuous learning.
• A culture that values innovation, work-life balance, diversity, and collaboration.
• The opportunity to make a tangible impact on the future of Wilhelmsen's digital landscape.

Work Location

India or Malaysia

Join us and help ensure the reliability, performance, and continuous evolution of one of the most critical platforms supporting Wilhelmsen Ships Service's global business.

#WSS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.