Technical Operations Analyst II

11550 Expedia Online Travel Sv; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Expedia Group is seeking a highly analytical Data Analyst II / Senior Data Analyst to turn complex data into clear, actionable product and operational insights. The role focuses on building trusted pipelines, reporting foundations, and scalable analytics practices to empower faster, better decisions across product and operations.

You will partner with product, engineering, and operations to design metrics, develop dashboards, and improve data quality, with opportunities to automate workflows

Qualifications

• Strong SQL skills including complex joins, window functions, aggregations and data validation.
• Experience in building or maintaining data pipelines and analytical datasets used by downstream stakeholders.
• Experience in product, business, or operational analytics and turning analysis into actionable recommendations.

Responsibilities

• Own the end-to-end analytics lifecycle for priority questions and initiatives.
• Design, build, and maintain data pipelines, datasets, and analytical models.
• Write advanced and efficient SQL to transform and analyze large datasets.
• Apply product analytics to understand user behavior and engagement.
• Translate ambiguous questions into structured analyses and hypotheses.
• Partner with cross-functional teams to define metrics and trusted data sources.
• Develop and improve Looker dashboards and reporting.
• Investigate data quality issues and establish validation practices.
• Identify opportunities to automate analytics and workflows with n8n and Databricks.
• Present findings to technical and non-technical audiences.

Skills

SQL

Data analysis

Analytics storytelling

Ownership mindset

Problem solving

Education

Bachelor's degree in analytics/data science/computer science or related field

Tools

Databricks

Looker

n8n

Job description

Technical Operations Analyst II

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

We are seeking a highly analytical Data Analyst II / Senior Data Analyst to turn complex data into clear, actionable product and operational insights. This role is designed for a strong SQL practitioner who can independently investigate ambiguous business questions, build trusted data pipelines and reporting foundations, and partner with stakeholders to improve how decisions are made. The ideal candidate brings a product-analyst mindset. They connect user and business needs to measurable outcomes, define meaningful metrics, identify trends and root causes, and communicate recommendations clearly. The role will also contribute to internal tools and workflows built with n8n, Databricks, and Looker. Familiarity with the internal product suite is helpful but not required. This individual will operate with a high degree of ownership, influence partners through data, and raise the quality and scalability of analytics practices across the team. Success in this role means stakeholders make faster, better decisions because insights are timely, trusted, and connected to business or product outcomes. Critical data pipelines and analytical datasets are reliable, documented, maintainable, and scalable. Metric definitions and reporting are consistent across teams, reducing confusion and duplicated effort. Product and operational questions are translated into actionable analyses, recommendations, and measurable follow-through. Analytics work increasingly supports self-service, automation, and repeatable decision-making. Cross-functional partners view the analyst as a thought partner with strong technical depth and product judgment.

What You’ll Do

• Own the end-to-end analytics lifecycle for priority questions and initiatives, including problem definition, data discovery, metric design, analysis, and recommendations.
• Design, build, and maintain reliable data pipelines, datasets, and analytical models that support recurring insights and self-service reporting.
• Write advanced and efficient SQL to transform, join, validate, and analyze large and complex datasets.
• Apply product analytics techniques to understand user behavior, adoption, engagement, retention, funnel performance, and operational outcomes.
• Translate ambiguous business and product questions into structured analyses, hypotheses, measurement plans, and clear decisions.
• Partner with product, engineering, operations, and other cross-functional teams to define success metrics and establish trusted sources of truth.
• Develop and improve Looker dashboards and reporting to ensure visualizations are useful, accurate, documented, and actionable.
• Investigate data quality issues, reconcile discrepancies, and establish validation practices that improve confidence in reporting and insights.
• Identify opportunities to automate repetitive analytics and operational workflows, including providing analytical input to tools built with n8n and Databricks.
• Present findings to technical and non-technical audiences, clearly communicating implications, limitations, trade-offs, and recommended actions.
• Mentor peers, share analytical best practices, and contribute to standards for data modeling, documentation, metric definitions, and reusable analysis.

Who You Are

• You have strong SQL skills, including complex joins, common table expressions, window functions, aggregations, query optimization, and data validation.
• You have experience building or maintaining data pipelines, analytical datasets, or transformations used by downstream stakeholders.
• You have experience in product, business, or operational analytics and can turn analysis into clear recommendations.
• You have a strong understanding of analytical concepts such as metric design, cohort analysis, funnel analysis, segmentation, experimentation fundamentals, and root-cause analysis.
• You are comfortable working with incomplete information, asking the right questions, and creating clarity in ambiguous problem spaces.
• You communicate effectively and can explain analytical findings and limitations to non-technical audiences.
• You demonstrate ownership from problem definition through delivery, adoption, and ongoing improvement.
• You hold a bachelor’s degree in analytics, data science, statistics, computer science, business, economics, or a related field. Equivalent practical experience may be considered.
• Experience with Databricks or a comparable cloud data platform.
• Experience with Looker or another modern business intelligence and semantic-layer platform.
• Experience with workflow automation tools such as n8n, or a demonstrated interest in improving analytics and operations through automation.
• Familiarity with data modeling practices, dimensional modeling, dbt, version control, or software development lifecycle practices.
• Experience partnering with product managers, designers, engineers, or operations leaders in a product environment.
• Familiarity with the organization’s internal product suite, tools, or workflows.
• Experience improving analytics standards, mentoring analysts, or influencing cross-functional decisions without direct authority.
• You are deeply curious and enjoy getting to the root of a problem.
• You hold a high bar for data quality and are comfortable challenging assumptions respectfully.
• You balance technical rigor with pragmatism and know when a simple solution is the right solution.
• You communicate early, document decisions, and make your work reusable for others.
• You are comfortable operating independently while actively building alignment with partners.

Accommodations requests: Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group's ecosystem includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply job openings, is here.