Technical Manager

Exclusive Networks; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Exclusive Networks is seeking a Technical Manager to lead the Thales technical team, oversee pre-sales, professional services, and design security solutions using CipherTrust, KMS, HSM, and data protection.

You will manage deployments, POCs, workshops, and customer engagements, prepare technical proposals, and drive services revenue while developing team capabilities and ensuring delivery quality.

Qualifications

• Bachelor's degree in Engineering, IT or a related field.
• 8-12 years of experience in IT infrastructure, network/security or cybersecurity technologies.
• Strong knowledge of Thales CipherTrust Manager, Data Security, Key Management, Encryption, and HSM solutions.
• Experience in technical pre-sales, solution design, POC, implementation, migration, and post-sales support.
• Proven experience in managing technical teams, customer escalations, and multiple projects.

Responsibilities

• Lead the Thales technical team and manage pre-sales and Professional Services activities.
• Provide technical leadership for Thales data security solutions, including CipherTrust Data Security Platform, Key Management, HSM, encryption and data protection.
• Understand customer requirements and design appropriate Thales security solutions and architectures.
• Lead POCs, technical workshops, customer presentations and solution demonstrations.
• Prepare HLD/LLD, BOM, technical proposals, SOWs and RFP/RFI responses.
• Manage Thales implementation, integration, migration, upgrades and troubleshooting projects.

Skills

Team leadership

Client communication

Project management

Presentation skills

Education

Bachelor's degree in Engineering, IT or related field

Tools

CipherTrust Manager

Job description

Responsibilities

As the Technical manager, you will:

• Lead the Thales technical team and manage pre-sales and Professional Services activities.
• Provide technical leadership for Thales data security solutions, including CipherTrust Data Security Platform, Key Management, HSM, encryption and data protection.
• Understand customer requirements and design appropriate Thales security solutions and architectures.
• Lead POCs, technical workshops, customer presentations and solution demonstrations.
• Prepare HLD/LLD, BOM, technical proposals, SOWs and RFP/RFI responses.
• Manage Thales implementation, integration, migration, upgrades and troubleshooting projects.
• Drive Thales Professional Services revenue through deployment, migration, consulting, training and managed services.
• Work closely with Thales OEM, sales, partners and customers to identify opportunities and resolve technical issues.
• Manage technical escalations and ensure timely resolution of customer issues.
• Plan and manage resource allocation, project timelines, utilization and delivery quality.
• Build strong relationships with Thales, customers and partners.
• Develop team capabilities through Thales certifications, training, mentoring and knowledge sharing.
• Identify opportunities for new business, cross-selling and recurring services revenue.
• Monitor technical pipeline, PS revenue, project status and customer satisfaction.
• Provide regular technical and business updates to management and support the overall growth of the Thales business.

Qualifications and Experience

The ideal Technical Manager:

• Bachelor s degree in Engineering, Computer Science, Information Technology, or a related field.
• 8-12 years of experience in IT infrastructure, network/security, or cybersecurity technologies, with relevant experience in Thales data security solutions.
• Strong knowledge of Thales CipherTrust Manager, Data Security, Key Management, Encryption, and HSM solutions.
• Experience in technical pre-sales, solution design, POC, implementation, migration, and post-sales support.
• Proven experience in managing technical teams, customer escalations, and multiple projects.
• Strong communication and presentation skills with the ability to engage with customers, partners, OEMs, and internal sales teams.
• Experience in preparing technical proposals, SOWs, BoQs, solution architectures, and RFP/RFI responses.
• Relevant Thales certifications and cybersecurity certifications would be an added advantage.