Technical Lead Cloud Operations

Landis+Gyr; Dadri; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Mentorship & training

Global culture

Job summary

Landis+Gyr in India is seeking an Incident Management professional to provide ITIL-based technical service support for internal and external customers. You will monitor devices and networks, troubleshoot incidents, and serve as a communication hub within Customer Operations while mentoring junior engineers.

The role emphasizes independent work, strong communication, and the ability to handle multiple tasks across RF/IP networks and hardware/software offerings.

Qualifications

• Bachelor's Degree in Engineering or equivalent.
• Proven ability to multi-task.
• Strong interpersonal and communication skills.
• Ability to work independently or with a team.

Responsibilities

• Monitor electronic devices, radios and other hardware/software as part of a managed service or data hosting agreement.
• Troubleshoot and improve managed service RF/IP network capabilities using monitoring tools.
• Receive and resolve incident requests via phone, email, etc.
• Log and track all incidents in the ticketing/CRM system.
• Provide bypass and restoration techniques or solutions.
• Escalate incidents per procedures.
• Serve as communication nucleus for Customer Operations, including after-hours incidents.
• Act as technical coach/mentor for Technical Support Engineers.
• Represent Landis+Gyr professionally with customers.
• Support and adhere to Company Code of Conduct and Ethics.
• Perform other duties as assigned.

Skills

Multi-tasking

Interpersonal skills

Communication skills

Independent work

Teamwork

Education

Bachelor's Degree in Engineering

Job description

Job Description:

At Landis+Gyr, were helping shape the future of energy—making it more intelligent, resilient, and sustainable.

As a global energy technology leader, were accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Purpose of Role:

The primary job function for this position is to provide incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support.

Primary responsibilties include incident management that will come from monitoring the Landis+Gyr devices and networks or directly from customer inquiries.

This position is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations orgnaization.

Additionally this role performs as the communication hub for Customer Operations.

This position includes taking calls from customers and Landis+Gyr stakeholders.

Areas of Responsibility / Tasks:

• Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement
• Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications
• Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc.
• Works independently 90%+ of the time
• Logs, accurately tracks and documents all incidents in call tracking database, CRM
• Provides bypass and restoration techniques or solutions
• Escalates incidents in accordance with the procedures
• Act as communication nucleus for all of Customer Operations including after hours incident management responsibilities
• Acts as technical coach and mentor for Technical Support Engineers
• Represents Company in a positive, professional manner when working with both external and internal customers
• Supports and adheres to Company's Code of Conduct and Ethics Policy
• Performs other duties as assigned or required

Professional Experience (years)

2+ years of experience in customer service, technical support in related field, or utility industry.

Qualifications and Additional Requirements

• Bachelors Degree in Engineering or equivalent.
• Proven ability to multi-task.
• Strong interpersonal and communication skills.
• Ability to work independently or with a team.

Why Join Us?

At Landis+Gyr, you'll be part of a mission-driven company shaping a more sustainable energy future. We empower our people to grow and thrive in a diverse, inclusive, and innovative environment.

What we offer:

• Competitive salary and region-specific benefits.
• Comprehensive development programs including mentorship and training.
• A global culture that values collaboration, innovation, and continuous learning.

Join us and help create a smarter, greener tomorrow.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. Were committed to shaping a better future for everyone. Join Team Green and be part of whats next in energy. #TeamGreen