Technical Data Analyst

Airbus; Karnataka; On-site; INR 450,000 - 650,000; Full time

Job summary

Airbus is seeking a Technical Data Support and Services specialist to join the Operational Unit responsible for developing and delivering aircraft maintenance documentation (AMM, TSM, IPC). The role covers managing technical data, authoring manuals, and ensuring regulatory compliance, while collaborating with teams across Europe and beyond.

You will support customers like airlines and MROs, handle complex inquiries, and contribute to the accuracy and timeliness of maintenance documentation

Qualifications

• Experience in technical data and maintenance documentation is preferred.
• Ability to author manuals (AMM/TSM/IPC) and maintain quality standards.

Responsibilities

• Manage Technical Data & Services Subcontracted Activities per AP2539.
• Verify and validate incoming maintenance procedures.
• Author Technical Data for AMM/TSM/IPC per specs and quality rules.
• Assess design inputs to detect impacts on documentation.
• Answer customer questions and provide timely support (AOG scenarios).
• Ensure compliance with EASA/FAA and EN9100 requirements.
• Coordinate with Design Office for SDRs and DO contributions.
• Interface between technical data, airline customers and Airbus contributors.

Skills

Technical data management

Documentation writing

Customer support

Tools

AP2539 standard

EN9100 standard

Job description

There is an opportunity in Airbus Customer Services to join the Operational Unit "Technical Data Support and Services" , which works towards developing and delivering aircraft maintenance documentation, to enable the safe and efficient accomplishment of maintenance operations by the customers (airlines, MRO, lessors). The products developed are AMM (Aircraft Maintenance Manual), TSM (Troubleshooting Manual), IPC (Illustrated Part Catalogue).

To deliver the complete documentation at aircraft entry into service and to maintain it throughout the aircraft life cycle is our main mission, and is part of the airworthiness requirements. The main challenge is to define precisely the consequences of the design changes on the already published documentation and to understand the immediate impact on Customers operations, with the objective to provide customised documentation in accordance with aircraft configuration.

Experience Level needed: 0~3 years

The jobholder will be responsible of a portfolio of ATA chapters for all aircraft programs across Aircraft Systems Perimeter, working in close collaboration with our Tech Data teams in Europe and will be responsible for the following activities:

Main Responsibilities

• Manage Technical Data & Services Subcontracted Activities in accordance to AP2539
• Verification and Validation – Incoming Inspection maintenance or material procedures
• Writing of Technical Data Authoring activities of a Manual (AMM/TSM/IPC) in accordance with specifications and quality standards, contractual commitments, configuration management rules, approved schedules, quality standards.
• Assessment of aircraft design inputs (Mod & Mod Proposal, Service Bulletin, …) that drive aircraft evolution in order to detect the impacts in the technical documentation.
• Answer to customer questions for complex queries relative to his/her scope of activities. The jobholder will be responsible for providing efficient support to the customer, sometimes under high time pressure (following AOG…). He/she will guarantee accurate and on time correction of Technical Data deliverables.
• Ensure and maintain compliance with EASA/FAA regulations (ICA process) and EN9100 for their own technical scope and perimeter of responsibility.
• Manage all potential impacts of a criteria under the responsibility of ATA Systems
• Technical Steering and Monitoring with Design Office(DO) for SDR’s and DO Contributions
• Technical Steering and Monitoring of Illustrations request with Sub Contractors for a given ATA System
• Responsible to ensure the delivery of manual content in accordance with specifications on time, on quality and within budget objectives
• Proactive identification, mitigation and follow up of blocking points as well as constant assessment of your manual content in terms of quality assurance
• Act as an interface between technical data, the airline customers and all the other Airbus internal contributors (Design Office, Programs, Delivery Center, other Customer Services units, etc.)

Working with and supporting other teams from across the world.

Values

• Develop and maintain a collaborative working environment across organisation, by fostering engagement, active listening, developing team spirit, establishing feedback culture, establishing a trustful environment and Speak-up culture
• Propose and develop innovation and digitalisation initiatives with respect to the interests of the Company
• Develop and maintain a Quality First Mindset
• Support a value driven organisation by creating/increasing the awareness level of personal values, Airbus values and policies

Safety

• Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity
• Contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, in the analysis and follow up of…