Technical Customer Support Professional II

Trimble Inc.; Navi Mumbai; Ibrido; INR 800.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

Trimble Inc. seeks a Technical Support Professional for Tekla Structures (Concrete, Precast, Rebar) to assist enterprise clients worldwide.

You will troubleshoot advanced BIM workflows, reverse‑engineer issues, and coordinate with global teams to minimize downtime and ensure structural accuracy. The role is based in India (Chennai or Navi Mumbai) with hybrid work options and close collaboration with Product Development for improving Tekla features.

Competenze

• 4+ years hands‑on Tekla Structures experience in RCC or precast detailing.
• Strong diagnostic and problem‑solving skills with ability to reverse‑engineer issues.
• Excellent written and verbal communication for global users.

Mansioni

• Provide expert Tekla support to enterprise clients and global helpdesks.
• Reverse‑engineer anomalies, troubleshoot configurations, and suggest fixes.
• Collaborate with Product Development for enhancements and bug fixes.
• Document solutions and maintain knowledge bases.
• Assist with cloud interoperability and data exchange workflows.

Conoscenze

Tekla Structures

Technical support

BIM

Communication

Formazione

Bachelor’s in Civil/Structural/Mech Eng

Strumenti

Tekla Open API

Grasshopper

Descrizione del lavoro

Job Description:

Empower Structural Innovation as a Technical Support Professional – Tekla Structures (Concrete, Precast, & Rebar)

Are you a customer-focused structural professional who loves deconstructing complex software challenges? Trimble is seeking a high-caliber Technical Support Professional to join our dedicated Customer Support network. In this high-impact position, you will serve as the premier point of contact for enterprise clients navigating advanced workflows within Tekla Structures, specifically focusing on the Concrete, Precast, and Rebar modules. Your immediate technical expertise will ensure engineering and detailing teams around the world minimize downtime and achieve structural precision.

About Us

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

Our Product Ecosystem:

Tekla software solutions are the global standard for advanced Building Information Modeling (BIM) and structural engineering. From massive cast‑in‑place concrete structures to complex precast components and high‑density reinforcement detailing, Tekla drives structural lifecycle efficiency from design to the job site.

What Makes This Role Great

In this role, you will transition from a day‑to‑day detailer or modeller into a highly valued structural subject matter expert. Operating within our state‑of‑the‑art hubs in Chennai or Navi Mumbai, you will have the technical autonomy to reverse‑engineer software anomalies, troubleshoot localized configurations, and configure cross‑platform cloud integrations. You will work closely with global helpdesks and act as a crucial voice‑of‑the‑customer, directly collaborating with Trimble’s Product Development teams to advocate for product updates and eliminate architectural bottlenecks.

Key Exciting Responsibilities

• Complex Modeling Resolution: Provide clear, step‑by‑step technical guidance to resolve advanced structural modeling and parametric geometry issues faced by global engineering accounts.
• Database & Catalog Orchestration: Manage, audit, and troubleshoot intricate software databases, custom reinforcement catalogs, and automated Bar Bending Schedules (BBS).
• Deliverable Configuration Support: Assist detailers in configuring and optimizing General Arrangement (GA) drawings, Cast Unit drawings, automated rebar schedules, and custom Template Editor (.tpl) reports.
• Environment Architecture Troubleshooting: Diagnose and resolve localized company environment bugs, including custom parametric components, complex drawing layouts, custom attributes, and enterprise firm/project folder paths.
• Cloud & Interoperability Engineering: Support collaborative cloud workspaces by resolving interoperability bottlenecks across Trimble Connect, Tekla Model Sharing, and open BIM data exchanges (IFC, DWG, DXF, BVBS).
• Bug Replication & Product Escalation: Systematically replicate user‑reported software errors, document system limitations, and elevate unresolved code defects to global development teams while populating internal knowledge bases.

Essential Skills & Experience

• Professional Experience: 4+ years of direct, hands‑on experience utilizing or supporting Tekla Structures. Highly preferred experience operating within an RCC, Precast detailing, or high‑fidelity BIM production environment.
• Technical Deep‑Dive Mastery: Complete mastery of Tekla Structures software functionality, system configurations, directory folders, detailing standards, and reinforcement modules.
• Diagnostic Capabilities: Strong analytical and diagnostic skills with a proven capability to investigate system logs, reverse‑engineer software errors, and troubleshoot severe system crashes under pressure.
• Communication & Deadline Focus: Exceptional, patient, and highly professional written and verbal communication skills to deliver technical solutions clearly to users working under strict engineering deadlines.
• Education: Bachelor’s Degree in Civil Engineering, Structural Engineering, or Mechanical Engineering.

Bonus Points For

• Workflow Automation Tooling: Practical knowledge or script exposure to Tekla Open API, C#, or Grasshopper for parametric workflow automation.
• Advanced Component Customization: Direct experience developing complex parametric Custom Components and custom software macros.
• Cross-Domain Competency: Prior structural background or foundational workflow knowledge in structural steel detailing and fabrication logic.

Logistics

• Locations: Chennai or Navi Mumbai, India
• Department: Customer Support / Technical Services
• Job Type: Full‑Time

Why You’ll Love Working With Us

• You’ll work on projects that truly matter: Our purpose‑driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
• Collaborate with like‑minded people: Our strong internal culture is a “hidden gem.” You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often “self‑authored,” empowering proactive “doers.”
• Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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