Technical Content Professional

IBM; Hyderabad; Hybrid; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading technology firm in Hyderabad is hiring a Technical Content Professional to develop AI-ready content and collaborate with cross-functional teams. The role involves synthesizing complex information and requires strong writing skills and familiarity with cloud technology. Candidates should possess at least a Bachelor's degree and relevant technical expertise. A hybrid work arrangement is offered.

Responsibilities

• Evaluate and synthesize complex information for AI-ready data.
• Develop user guides and multimedia content for diverse users.
• Collaborate with teams to enhance IBM Cloud user experiences.
• Research user requirements and product features.

Skills

Excellent writing and research skills

Ability to apply progressive disclosure

Ability to develop topic-based, persona-driven content

Knowledge of markup languages (DITA, XML, Markdown)

Knowledge of Agile development

Knowledge of version control or CMS systems (Git)

Ability to work independently and in teams

Education

Bachelor’s Degree

Master’s Degree

Tools

Git

Markdown

HTML 5

Job description

RESPONSIBILITIES

• Evaluate, contextualize, and synthesize complex concepts and information to deliver content as AI-ready data.
• Develop the right type of content at the right for the right user. This might includeonline product help, user guides, API/SDK/CLI/Terraform reference docs, multimedia content.
• Work closely with marketing, design, development, and product management to contribute high-quality content in support of effective IBM Cloud user experiences.
• Research and understand user requirements.
• Research and understand product features, functionality, and value.

The cloud is not just about new apps or existing ones, on-prem or off-prem, IaaS or PaaS. It's about bringing all of this together to move cloud into the core business of modern enterprise. IBM Cloud is a platform built for enabling companies to drive innovative transformation. We’re looking for a candidate with combined writing and technical skills to deliver high-quality content experiences that enable customers to successfully meet their business goals.

As a technical content professional, you will approach and own the design, development, and maintenance of content as AI-ready data. This involves incorporating AI into the content development workflow from end to end, for example, from content generation to fine‑tuning and data analysis.

REQUIRED EDUCATION

Bachelor’s Degree

PREFERRED EDUCATION

Master’s Degree

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

• Excellent writing and research skills.
• Ability to apply progressive disclosure.
• Ability to develop topic-based, persona-driven content.
• Knowledge of markup languages, such as DITA or XML, or in Markdown.
• Knowledge of Agile or continuous delivery development environment.
• Knowledge of version control or CMS systems, or Git.
• Ability to work independently while maintaining an extremely strong sense of responsibility and commitment to teamwork.

PREFERRED TECHNICAL AND PROFESSIONAL EXPERIENCE

• Knowledge of cloud concepts and technologies.
• Experience with AI-first content design and development
  • Ability to implement a content strategy around both human and AI needs.
  • Understanding of how AI models work to craft clear input and evaluate output with critical judgement.
  • Persona-based prompt development for building and refining prompts to direct AI output toward specific content goals.
• Experience with documenting APIs, SDKs, CLIs.
• Knowledge of Markdown, HTML 5.
• Knowledge of GitHub.
• Basic programming experience in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate — they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading‑edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our client’s success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on‑going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Technical Content Professional

Job ID

64216

City / Township / Village

State / Province

Country

India

Work arrangement

Hybrid

Area of work

Design & UX

Employment type

Regular

Position type

Entry Level

Some travel may be required based on business demand

Company

(0063) IBM India Private Limited

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?