Technical Consultant Int- SCPO/ESP

JDA Software; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Blue Yonder is seeking a skilled Product Support / Implementation Specialist to understand and support our Demand & Fulfillment products across multiple customers. You will analyze issues, identify root causes, and deliver permanent solutions while adhering to SLAs and completing required product certifications.

You will document learnings, build knowledge content, and collaborate with Solution/Technical architects to stabilize systems during deployments and change requests.

Qualifications

• Bachelor's degree with 3–5 years in Product Support or Implementation Support.
• Hands-on experience implementing or supporting Demand & Fulfillment products for multiple customers.
• Strong analytical problem-solving, root-cause analysis, testing and proposing solutions.
• Deep understanding of customer business processes in supply chain.
• Familiar with SAP-IBP/APO, o9, Kinaxis, or Relex.

Responsibilities

• Understand the implemented solution/products.
• Analyze issues, identify root cause, and provide permanent solutions.
• Adhere to SLA based on customer case severity.
• Complete assigned product certification courses.
• Document learnings and build knowledge content.
• Provide early visibility and mitigation to technical challenges.
• Represent product/portfolio in internal and customer meetings.
• Collaborate with Solution/Technical architects to stabilize systems.
• Handle new deployments and change requests.
• Improve KPIs for the customer.

Skills

Demand & Fulfillment

Analytical skills

Root cause analysis

Testing skills

Customer processes

Problem solving

Blue Yonder knowledge

Supply chain software

SAP-IBP/APO

Education

Bachelor's degree

Tools

Blue Yonder Suite

PL/SQL

RDBMS

MS Azure

Job description

Our current technical environment: Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS

What you'll do:

• Understand the implemented solution/ products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
• To improve various KPIs for the customer

What we are looking for:

• Bachelor's degree minimum 3 to 5 years of experience in Product Support / Implementation support.
• Skill set and availability requirements as per the organization's needs
• Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Deep understanding of Customer business and processes
• Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage.
• Understanding and experience with the technical requirements for the product line assigned.
• Understanding of various technical platforms and infrastructures.
• Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.
• Works with appropriate parties to ensure issues are resolved.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com "Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254