Technical Consultant

Kyndryl; Bengaluru; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Kyndryl is seeking an Application Consultant to drive device migration projects, focusing on macOS environments. You will own shift-level migration activities, ensure runbook adherence, and coordinate with architects to improve deployment processes.

You will collaborate across industries, applying expertise in device enrollment, remediation, and post-migration validation to deliver smooth transitions and measurable outcomes for clients.

Qualifications

• 7+ years experience in M365 tenant-to-tenant device migration, specifically macOS.
• Hands-on experience with Jamf and Kandji, macOS provisioning, ADE, PSSO, policies and configuration profiles.
• Strong PowerShell and macOS scripting/automation skills.

Responsibilities

• Lead the technical delivery of device migration waves during your shift, ensuring control and throughput.
• Coordinate capture of evidence, runbooks, and handovers across three shifts.
• Work with the Devices Solution Architect to update runbooks and troubleshooting guides.

Skills

M365 migrations

Jamf Kandji

macOS provisioning

ADE

PowerShell

Scripting & automation

Runbook operations

Tools

PSSO

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritised and your potential can thrive.

The Role

Join Kyndryl as an Application Consultant and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionising healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs. As a trusted advisor, you'll forge strong relationships with our customers, gaining deep insights into their business objectives and long-term aspirations. Armed with this understanding, you'll provide expert guidance on how technology can be leveraged to propel them towards unprecedented success. From aligning processes to technology to developing and deploying bespoke solutions, you'll be the visionary architect behind their digital transformation journey. Your expertise in application development and deployment best practices will ensure seamless integration and optimized performance.

Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you!

Key Responsibilities

Lead the technical delivery of device migration waves during your shift, ensuring operational control, adherence to runbooks and predictable throughput. Own shift-level triage for device migration failures (Automated Device Enrolment (ADE) registration, enrolment, compliance, conditional access, certificate/device identity issues) and coordinate rapid remediation. Validate pre-req readiness (device inventory, hardware hash readiness, targeting, Automated Device Enrolment (ADE) profile assignment, migration scheduling) and enforce “go/no‑go” criteria. Oversee execution of tenant transition steps for Automated Device Enrolment (ADE) where applicable (collection of hashes, deregistration/deletion sequencing, re‑registration timing, end‑user reset/re‑provision coordination). Manage the shift backlog in the agreed ticketing system; prioritise work items by risk, SLA and cutover schedule. Drive strong evidence capture: logs, screenshots, reports, change records and acceptance artefacts aligned to audit and client governance needs. Coordinate shift handover packs (work completed, exceptions, blockers, next actions, risk list) and ensure continuity across the three‑shift model. Partner with the Devices Solution Architect / discipline lead to update runbooks, troubleshooting guides and standard operating procedures based on real shift learnings. Engage vendor/tool support channels as required (e.g., Automated Device Enrolment (ADE) / Kandji/IRU / Jamf escalation paths, migration tooling vendors where used), ensuring timely escalations with complete evidence. Lead post‑migration validation checks and hyper‑care support for device cohorts; reduce repeat incidents through root cause removal and run‑book improvements.

Required Skills & Experience

Minimum 7 years exp. M365 tenant-to-tenant device migration experience, specifically macOS. Strong hands‑on experience with Jamf/Kandji, macOS provisioning, ADE, PSSO, compliance policies, and configuration profiles. Strong PowerShell and macOS scripting/automation skills. Experience troubleshooting device enrollment and migration issues. Experience with runbook-based 24x7 migration/factory operations, shift handovers, and documentation. Strong stakeholder communication, troubleshooting, and ownership skills.

Preferred Skills & Experience

Experience with profile/workstation migration tools such as Jamf, Kandji/IRU, or equivalent. Knowledge of Conditional Access and Microsoft device security controls. Microsoft certifications such as MD-102, MS-102, or SC-300. Experience with global/remote user migrations. Understanding of ITIL incident, problem, and change management.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Our hybrid-friendly culture supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we're committed to helping you do just that.

Your Future at Kyndryl

As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross‑functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.