Technical Associate – Service Desk and Monitoring

Genpact; Hyderabad; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading global services provider is looking for a Technical Associate to join their Service Desk and Monitoring team. This role emphasizes customer service and problem-solving skills, with a focus on delivering results under tight timelines. The company is dedicated to ethical AI and offers a dynamic workplace where innovation thrives. Join a team of over 140,000 professionals and accelerate your career in a supportive environment.

Skills

Customer Service and Problem-Solving attitude

Good communications skills in English

Ability to deliver on tight timelines

Job description

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - Technical Associate – Service Desk and Monitoring (ITO096712)

Technical Associate – Service Desk and Monitoring - ITO096712

Preferred Qualifications/ Skills

• Customer Service and Problem-Solving attitude.
• Good communications skills in English.
• Should be able to deliver on tight timelines.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.