Technical Architect/Senior Technical Architect (Revenue/CPQ)

Salesforce, Inc.; Bengaluru; Sur place; INR 3 500 000 - 6 500 000; Plein temps

Résumé du poste

Salesforce, Inc. in Bengaluru seeks a Senior Technical Architect to lead end-to-end Salesforce Industry-specific solutions, scoping through deployment with clients and partners.

You will become a product expert in Retail Execution applications and collaborate with sales and delivery teams to ensure customer success. The role requires 14+ years in technology solutions, deep Salesforce platform knowledge (Sales/Service/Experience Cloud) and strong integration skills (REST/SOAP), plus UI expertise

Qualifications

• 14+ years of experience in developing technology solutions.
• 3+ years of client-facing project experience in systems development/consulting.
• Expertise in Salesforce Sales/Service/Experience Cloud and Omnistudio, CG Cloud, Revenue Cloud, RCA, FMCG, Retail, Trade Promotion.
• Expertise in Trade Promotion Management & Optimisation, Account Planning, Retail Execution, Visit Planning/Execution, Salesforce maps, Sales Agreement.
• Integration Architecture end-to-end projects with knowledge of authentication; REST & SOAP APIs; Governor limits.

Responsabilités

• Lead functional and technical workshops; design, deliver, test, and deploy solutions.
• Expertise in User Journey prep, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and modern UI techniques.
• Act as trusted advisor to client and Enterprise Architects to shape architectural vision and roadmap.
• Lead customer expectations and negotiate solutions with customers and partners.
• Guide customers, partners, and implementation teams on Salesforce Industries transformations and integrations.
• Establish trust with customer leadership and promote standard processes with SFI and Salesforce.
• Build out sophisticated business processes using Salesforce Industries and Force.com toolkit.

Connaissances

Salesforce Cloud

Apex & LWC

Integration Architecture

REST & SOAP APIs

Git CI/CD

Formation

Salesforce Certification

Outils

OmniStudio

Vlocity Omnistudio

Force.com

Salesforce Maps

Description du poste

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for optimally solutioning the enterprise application E2E, designing and building the Salesforce Industry-specific Communication Cloud industry solutions. As a Technical Architect, you will become a deep product expert with Retail Execution applications, and work closely with our sales and delivery teams to ensure customer success.

Responsibilities

• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap.
• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Guide our customers, partners, and implementation teams on how best to implement digital transformatxion with the Salesforce platform using Salesforce Industries.
• Establish trust with the customer’s leadership, promoting and/or implementing standard processes with SFI and Salesforce
• Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the Force.com platform and integration tools.
• Research, recommend and implement AppExchange applications and Salesforce upgrades to help meet business needs.
• Successfully create custom enterprise applications using Salesforce.com and integrate Salesforce.com with other enterprise systems.
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Highlight and lead risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Required Experience

• 14+ years of experience in developing technology solutions.
• 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
• Expertise in one or multiples of Salesforce Sales/Service/Experience Cloud, and Vlocity Omnistudio, CG cloud , Revenue cloud , RCA , FMCG, Retail, trade promotion
• Expertise in one or multiple domains of Trade Promotion Management & Optimisation, Account Planning , important metric Management, Retail Execution, Visit Planning/Execution , Salesforce maps, Sales Agreement
• Integration Architecture (Must have) - Conceptualize end-to-end integration projects & knowledge of authentication mechanism
• Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
• Working knowledge on continuous integration, working with repositories (e.g. Git)
• Strong experience in designing and architecting large-scale applications
• Detailed understanding of Solution architecting & Estimation process
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
• OmniStudio Developer/Consultant

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.