Technical Architect

Zendesk Technologies Private Limited (India); Pune District; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

Zendesk Data Migration Technical Architect in Pune, India, leads customer data transformation efforts into and out of Zendesk. You will consult with business leaders, document goals, and ensure project success across Zendesk data imports, exports, and configuration replications.

You will work with a cross-functional global team of Project Managers and Data Engineers, applying best practices for data migrations and delivering value to customers on schedule.

Qualifications

• Bachelor of Computer Engineering with 8+ years of Data Migration Architect experience.
• Extensive experience working directly with customers.
• Experience with various architectures (Web, Enterprise, SaaS).
• Experience with Python, SQL, RESTful and JSON API implementation and integration approaches.
• Good understanding of ETL, data management and transformations.
• Excellent instincts and ability to interface at a senior level with ease.
• Outstanding communication, interpersonal, and writing skills.
• Passionate about customer service and how it can transform businesses.
• Strong organisational skills and an ability to multitask under pressure.

Responsibilities

• Understand, document, and implement customer requirements according to scope.
• Ask questions and dig into the customer’s use case, capture the business problem we are solving together, and finally craft them Zendesk instance to ensure the customer's success.
• Help Zendesk customers understand standard methodologies in migrating their data.
• Actively collaborate with customers in mapping their data structures into Zendesk.
• Handle migration projects from start to finish.
• Collaborate with developers who are performing the migrations.
• Communicate & forecast resource needs over the course of multi-week projects.
• Ensure platform data services work is completed on time and on budget while supporting the Professional Services delivery team.
• Become a domain specialist in Zendesk Platform Data Services.
• Help shape, refine, and document the processes involved in migrations.

Skills

Data migration architecture

Python

SQL

RESTful API

JSON

ETL

Education

Bachelor of Computer Engineering

Tools

Zendesk configuration

Zendesk App Framework

SSO capabilities

Job description

Job Description Job Description: Data Migration Technical Architect Location: Pune, India Description: Zendesk, a fast-growing web-based customer service and engagement software company, is looking for a Data Migration Technical Architect to help document and execute customer data transformation requirements into and out of Zendesk. In this role, you will directly consult with a wide array of external business leaders, encouraging and partnering with them as they transform their businesses!

Your primary responsibilities include understanding the customer’s business needs, consulting them on Zendesk best practices, documenting their overall goals, and ensuring the project execution fulfils these goals. As a Data Migration Technical Architect, you will work on a cross-functional global team consisting of Project Managers and Data Engineers within the Zendesk Professional Services organisation. You need to be self-motivated and able to work on multiple concurrent projects with competing priorities to bring your projects to completion. In this role, you will become an expert on Zendesk data imports, data exports, and configuration replications!

Responsibilities

• Understand, document, and implement customer requirements according to scope.
• Ask questions and dig into the customer’s use case, capture the business problem we are solving together, and finally craft them Zendesk instance to ensure the customer's success.
• Help Zendesk customers understand standard methodologies in migrating their data
• Actively collaborate with customers in mapping their data structures into Zendesk
• Handle migration projects from start to finish
• Collaborate with developers who are performing the migrations
• Communicate & forecast resource needs over the course of multi-week projects
• Ensure platform data services work is completed on time and on budget while supporting the Professional Services delivery team
• Become a domain specialist in Zendesk Platform Data Services
• Help shape, refine, and document the processes involved in migrations

Requirements

• Bachelor of Computer Engineering with 8+ years of Data Migration Architect experience
• Extensive experience working directly with customers.
• Experience with various architectures (Web, Enterprise, SaaS)
• Experience with Python, SQL, RESTful and JSON API implementation and integration approaches
• Good understanding of ETL, data management and transformations
• Excellent instincts and ability to interface at a senior level with ease
• Outstanding communication, interpersonal, and writing skills
• Passionate about customer service and how it can transform businesses
• Strong organisational skills and an ability to multitask under pressure

Nice to Have

• Project Management Skills 2+ years of experience in Professional Services
• Experience with Zendesk configuration, implementation approaches, and App Framework and related SSO capabilities
• Zendesk Certification(s)

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.