Technical Account Representative (TAM) - Oracle SaaS Functional

Ll Oefentherapie; India; On-site; INR 25,00,000 - 35,00,000; Full time

Job summary

A leading technology solutions provider in India is looking for an experienced Technical Account Manager (TAM) to optimize customer success with Oracle's SaaS products. The ideal candidate will possess over 15 years of relevant experience, with a strong background in service delivery and project management. Key responsibilities include ensuring successful service delivery and acting as a trusted advisor. Candidates should have excellent customer management skills and must be capable of multitasking in a fast-paced environment. This role requires a university degree along with a commitment to high customer satisfaction.

Qualifications

• 15+ years of experience in Oracle SaaS including Technical/Functional and Project Management.
• Experience with at least 2 full cycle projects on Oracle SaaS.
• Strong project management experience is desirable.

Responsibilities

• Become trusted advisors to customers and ensure successful service delivery.
• Coordinate with Product Managers to model and design solutions.
• Manage customer expectations and project scope effectively.

Skills

Understanding of Oracle SaaS

Governance experience

Experience with Oracle SaaS ERP/SCM Applications

Project management in cloud-based technology

Hands-on Oracle SaaS implementation

Knowledge of Artificial Intelligence in SaaS

Strong customer management skills

Excellent communication skills

Education

University degree with postgraduate qualifications

Tools

Oracle SaaS

PMP Certification

Job description

Our Team

Customer SuccessServices (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

Customer SuccessServices has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges, and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle SaaS products.

Our Ideal Candidate

Our ideal candidate will typically be expected to demonstrate the following attributes:

• Good understanding on Oracle SaaS and ERP / SCM /HCM Modules
• Governance experience - Oversight and Direction, Alignment with Business Goals and value realization, Risk management, Continuous Improvement
• Experience with implementation and support of Oracle SaaS ERP / SCM Applications, including at least 2 full cycle projects
• Good experience in managed services (day2-support) projects as an Individual contributor or a lead subject matter expert
• Experience conducting a project management in cloud-based (Oracle SaaS) technology
• Hands-on Oracle SaaS ERP / SCM /HCM implementation experience
• Understand OCI, PaaS applications and how it integrates with SaaS applications.
• Ability to review the solution design and Root Cause Analysis documentation.
• Good knowledge of Artificial Intelligence, embedded SaaS AI features and Agentic AI.
• Effectively manage scope and customer expectations on individual assignments
• Follow through on all assignments and takes ownership of client issues.
• Coordinate with Product Manager and business partner to model, design, and build business solutions.
• Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
• Strong project management experience; PMP is desirable
• Should have a strong customer management skills.
• Excellent team player, willing to learn new technologies & problem-solving skills
• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
• Strong organization skills, detail oriented & communication skills
• University degree, with post graduate technical or management qualifications or other relevant experience.
• Fusion ERP / SCM / HCM Certification preferred.

The candidate should have 15+ years of experience in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application. High commitment with customers is must.

Career Level - IC4