Technical Account Manager/Technical Advisor

Hewlett Packard Enterprise; Bengaluru; Hybrid; INR 1,400,000 - 3,000,000; Full time

Benefits offered by this job

Health & Wellbeing

Career development

Inclusive culture

Job summary

Hewlett Packard Enterprise is seeking a Technical Account Manager/Technical Advisor in Bengaluru for a hybrid role requiring 2 days in the office per week. You will support customers by developing ASPs, conducting technical reviews, and profiling environments to align with proactive care offerings.

The role emphasizes account management, proactive delivery, and collaboration with ASM teams to drive outcomes in hybrid IT landscapes. A strong engineering background is preferred.

Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, or equivalent.
• Typically 5+ years experience.

Responsibilities

• Develop and maintain the Account Support Plan (ASP) with the ASM.
• Lead quarterly and annual reviews and proactive service discussions.
• Create a technical operational profile of the customer environment.
• Deliver predefined proactive deliverables per the Account Support Plan.
• Document customer configurations and workloads for service delivery.

Skills

Account management

Customer-centric

Effective interactions

Planning & organizing

ITIL Foundation

CCM1

CCM2

Education

Bachelor's or Master's in Engineering or Computer Science

Job description

Technical Account Manager/Technical Advisor

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

• Account Support Plan (Develop/Maintain) The TAM/TA assists the ASM to create an account support plan (ASP). The ASP is a living document that will assist the account team in delivering the Proactive Services the customer has purchased and includes recommendations and expectations from both parties to be successful. Support Planning and Review TAM will collaborate with the ASM to prepare and deliver for the regular Support Planning and Reviews. The Account Support Plan provides a framework and template for having a value-based discussion with the customer.
• Support Activity Reviews (Quarterly, Annually or Variable) The TAM drives the Technical Review with the customer. This includes a detailed review of all the Support Services Solutions Proactive related activities. Support incident data is analyzed to help identify trends and action plans to reduce risk and recurrence.
• Operational Profile Management The TAM will collaborate with the ASM to create a technical operational profile of the assigned customer environment to understand the customer technical operation and overall business focus, including but not limited to reducing support incidents and defects. This information can also assist with enhancement implementation and patch analysis.
• Support the ASM with proactive deliverables The TAM is responsible for the delivery of predefined proactive deliverables at a schedule agreed with the ASM and customer and as defined in the Account Support Plan. The TAM will co-operate with the back-office according to the SDG’s definitions of the services.
• Platform Profiling: The Technical Advisor collaborates with the Customer to understand and document the Customer’s selected HPE technology category. This includes documenting: types of equipment configuration O/S being used interconnects workloads that are being deployed 3rd party HW / SW being used in conjunction with the Customer’s selected HPE technology This information will be stored in connection with the Customer’s HPE Complete Care service plan and made available to the HPE service delivery team to enhance the Customer’s covered products and service experience.
• Advice and Guidance: The Technical Advisor conducts quarterly advanced technical advice and guidance sessions for topics determined by the customer up to 4 times a year.

What you need to bring:

Education and Experience Required:

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent. Typically 5+ years experience.

Product and Solutions

• Simple Components: Operating Systems, Networking, Servers, Storage
• Complex Solutions: Cloud, Virtualization
• Product Bundles/Reference Architectures
• Product Solutions Appliances, “Systems” (i.e., CS7000, NFV, Apollo 8000)

Portfolio Knowledge

• Datacenter Care
• Proactive Care
• Flexible Capacity
• Lifecycle event services
• Datacenter Care building blocks
• TS Support Credits

Account Management

• Business Acumen
• Effective interactions
• Planning and organizing
• Tools and process

Professional Skills

• Customer-centric mind set Essentials (CCM1)
• Understanding MC/DC and Proactive Customers (CCM2)
• Influencing MC/DC and Proactive Customers (CCM3) – Optional
• Service management – ITIL Foundation

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #operations

Job:

Services Job Level: Specialist

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Employment Opportunity is the Law

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO right as an applicant under the law,

Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only)

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

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Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.