Technical Account Manager - OpenStack

Red Hat, Inc.; Mumbai; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Red Hat, Inc. in Mumbai is seeking a Technical Account Manager (TAM) to deliver strategic technical guidance and architecture for key customers.

The TAM will work independently, coach customers on best practices, and drive platform adoption across OpenStack, Ceph, and container technologies to enable long-term enterprise success. The role emphasizes strong communication, enterprise relationship management, and advanced troubleshooting, with open source involvement and Indian work authorization

Qualifications

• Bachelor's degree in science or engineering or computer science.
• Strong reading and writing skills in English.
• Ability to convey information clearly to customers.
• Ability to manage and grow enterprise customer and partner relationships.
• Advanced troubleshooting and debugging skills.
• Upstream involvement in open source projects is a plus.
• Indians citizenship or authorization to work in India.
• Knowledge of Red Hat OpenStack Platform (RHOSP).
• Understanding of OpenStack, container architecture, and admin across components.
• Deployment and troubleshooting of OpenStack clusters on various environments.
• Experience with Linux OS installation, config, upgrade, and maintenance.
• Technical knowledge of Red Hat OpenShift Container Platform is a plus.

Responsibilities

• Perform technical reviews and share knowledge to identify and prevent issues.
• Understand customers' technical infrastructures and offerings.
• Investigate and respond to support requests.
• Deliver portfolio updates and assist with upgrades.
• Manage customer cases and maintain documentation.
• Create engagement plans and keep environment documentation updated.
• Ensure high customer satisfaction across adoption lifecycle.
• Engage with field teams to ensure positive platform and cloud experience.
• Explain how Red Hat solutions align to customer use cases.
• Capture product capabilities and identify gaps in engagement lifecycle.
• Collaborate with product engineering to develop solution patterns.
• Align with Red Hat platform and cloud strategy.
• Mentor teammates on technical/process areas.

Skills

OpenStack knowledge

Linux administration

Customer relationship management

Technical troubleshooting

Upstream involvement

Education

Bachelor's degree in science or engineering or computer science

Tools

RHOSP

OpenStack components

Ceph storage

OpenShift

Job description

Hybrid

Mumbai

Full time

R-058899

About The Job:

The Technical Account Manager (TAM) delivers strategic technical and architectural guidance to key customers, enabling them to optimize their Red Hat infrastructure. This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success. The TAM is responsible for working independently with minimal instruction to resolve moderately complex technical issues. This role proactively coaches customers on best practices for utilizing Red Hat solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and advocate for assigned accounts. The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to customer success and retention.

What You Will Do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

What You Will Bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to convey information to customers in a clear and concise manner

• Ability to effectively manage and grow existing enterprise customer and partner relationships by delivering best-in-class support

• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

• Upstream involvement in open source projects (patches submitted for upstream) is a plus

• Indian citizenship or authorization to work in India

• Red Hat OpenStack Platform - RHOSP

• Fundamental understanding of the OpenStack, Container architecture, and administration experience across all working components

• Deep understanding and troubleshooting skills on OpenStack core components.

• Deployment and troubleshooting experience of Openstack cluster on bare metal or non-bare metal environments.

• Planning, Designing, and implementation of Openstack products on various hardware.

• Technical and Deep understanding of Ceph cluster storage and its functionalities.

• Experience with Linux operating system installation, configuration, upgrade, and maintenance.

• Technical knowledge of the Red Hat OpenShift Container Platform and its components is a plus

#LI-VG11

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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