Technical Account Manager - OpenShift

Red Hat; Delhi Aerocity; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Red Hat in Delhi is seeking a Technical Account Manager to deliver strategic technical guidance and hands-on support to key customers, helping optimize Red Hat infrastructure and cloud-native platforms. You will build trusted advisor relationships, work with engineering, mentor juniors, and may travel to customer sites across the region.

Strong OpenShift/Kubernetes experience desired. Join a global leader in open source with a flexible work environment and opportunities to influence customer

Qualifications

• 6+ years of experience in a technical support, development, engineering, IT, or QA role.
• Hands-on experience with Red Hat OpenShift Container Platform (RHOCP) or Kubernetes.
• Experience with data/log collection and troubleshooting RHOCP environments.

Responsibilities

• Proactively identify and address technical risks in customer environments.
• Develop and support implementations for complex technical challenges.
• Provide hands-on support to assigned customers.
• Collaborate with engineering on escalations.
• Conduct regular technical reviews with customers.
• Develop deep expertise in Red Hat products.
• Mentor junior team members.
• Contribute to best practices and training materials.
• Conduct regular account reviews with customers.
• May work on customer site and connect to systems.

Skills

Strong communication skills

Travel for customer visits

Problem solving

Mentoring juniors

Tools

Kubernetes

Docker

OpenShift

Prometheus

Grafana

Job description

About the Job:The Technical Account Manager (TAM) delivers strategic technical and architectural guidance along with hands-on technical support to key customers, enabling them to optimize their Red Hat infrastructure. This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success. The TAM is responsible for working independently with minimal instruction to resolve moderately complex technical issues. This role proactively coaches customers on best practices for utilizing Red Hat solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and advocate for assigned accounts. The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to customer success and retention.Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.What You Will Do:Proactively identify and address potential technical risks within customer environments.Develop and support the implementation of solutions for complex technical challenges.Provide hands-on support to the assigned customerCollaborate with engineering and product management teams on customer escalations.Conduct regular technical reviews with customers to ensure optimal performance.Develop and maintain deep technical expertise in assigned Red Hat products.Serve as a technical mentor for junior team members.Contribute to the development of best practices and internal training materials.Conduct regular account reviews with customers and internal stakeholders.May be required to work on customer site and connect to customer systems.What You Will Bring:6+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organizationExperience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster managementUnderstanding of RHOCP Architecture & different types of RHOCP installationsExperience in RHOCP Troubleshooting and data/logs collectionStrong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plusAdministration experience of Red Hat OpenShift v4.x will be considered a plusCompetent comprehension of enterprise architecture and strategic business driversDirect experience with a variety of hardware vendorsAbility to manage multiple issues and projects with shifting priorities and timelinesOutstanding written and verbal communication skills; ability to convey complex information to customers both clearly and conciselyAbility to travel for customer visits and events within the regionComprehension of continuous integration (CI) and continuous delivery (CD) concepts#LI-VG11About Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail]. General inquiries, such as those regarding the status of a job application, will not receive a reply.