Technical Account Consultant - Benefits

Rippling; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Equity

Job summary

Rippling in Bengaluru is seeking a reporting and data master to manage data sets within reports, advise on data practices, and build trusted relationships with customer administrators.

You will collaborate with internal teams, drive adoption of key features, and provide white-glove service to optimize customers’ Rippling usage.

Qualifications

• 3+ years of SaaS experience in customer success or related roles.
• Experience building reports and dashboards to support customer needs.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate projects across internal and external teams to optimize customer outcomes.
• Drive adoption of Rippling features within customer workflows.
• Provide white-glove service with personalized guidance and enablement.
• Become a product expert and trusted resource for customers by day 90.

Skills

SaaS experience

Customer success

Project management

Time management

Clear communication

Data reporting

Tools

Excel

Pivot tables

Reporting tools

Job description

Job Description:

About the role

You are the "reporting and data master" for Ripplings customers.

You could expertly build and understand all data sets within reports, delve deeply into consulting on processes, work so proficiently in spreadsheets that you can build pivot tables in your sleep. You can provide insights on best practices for data management, advocate thoughtfully for your customers data needs, or build trusted relationships with customer administrators. If this sounds like a good time, great – youll need to do all of that each day!

What you will do

• Project Manage - Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling
• Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
• Offer white-glove service - Ensure customers feel supported and engaged through attentive, personalize guidance and product enablement
• Become a product expert - Youll be a go-to resource for both customers and coworkers by your 90th day at Rippling

What you will need

• 3+ years of SaaS experience in customer success, consulting, implementation, or support
• Preferred: 2+ years experience with building reports, working within data, enabling customers with reporting needs.
• Passion for helping customers and colleagues
• Ruthless prioritization and time management
• Master project / task manager – you never drop the ball
• Ability to explain complex scenarios in simple, clear written or verbal communications
• Strong attention to detail and ability to solve complex, interdependent problems
• Interest in actively working with product and engineering teams

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employees role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.