Tech Support Professional

Thepridecircle; Pune District; On-site; INR 720,000 - 960,000; Full time

Job summary

Thepridecircle in Pune is seeking a technically proficient engineer to manage complex customer support cases, leveraging Salesforce platforms and CRM tools. The role emphasizes escalating cases with timely closures and maintaining high hygiene in case handling.

Candidates should have BE/BTech in CS/IT/EC, 2-5 years in technical support or client-facing engineering, and strong communication. Flexibility for rotational shifts across APAC, EMEA, and NA may apply.

Qualifications

• Proficiency in Salesforce platform, including Salesforce Flow and case lifecycle management.
• Experience with CRM tools and support ticketing systems.
• Debugging skills across cloud-based applications and workflows.
• Basic understanding of the life sciences domain and terminology.
• Working knowledge of SQL and at least one programming language (Java, Python, or Apex).
• 2-5 years of experience in technical support or client-facing engineering roles.
• Proven track record in managing complex and escalated support cases with client satisfaction.

Responsibilities

• Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards.
• Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service.
• Collaborate with cross-functional teams to compile and present summaries of recurring client issues.

Skills

Salesforce

CRM tools

SQL

Java

Python

Apex

Communication

Life sciences knowledge

Education

BE/BTech in CS/IT/EC

Job description

Monthly Salary: As per the company norms

Current jobs openings : 5

Job Description

Key Responsibilities:

• Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards
• Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service
• Collaborate with cross-functional teams to compile and present summaries of recurring client issues

Education & Qualifications:

• Proficiency in Salesforce platform, including Salesforce Flow and case lifecycle management
• Experience with CRM tools and support ticketing systems
• Debugging skills across cloud-based applications and workflows
• Basic understanding of the life sciences domain and terminology
• Working knowledge of SQL and at least one programming language (Java, Python, or Apex)
• B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication
• 2-5 years of experience in technical support or client-facing engineering roles
• Proven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygiene
• Excellent communication and collaboration skills, with demonstrated success in client engagement and internal teamwork
• Proactive mindset with a commitment to continuous improvement in support operations
• Flexibility to work rotational shifts across APAC, EMEA, and NA regions and weekends

Qualification

Minimum of 2 years experience. Qualified candidates for this role will possess the following skills:

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