Tech Support Intern

Exotel Techcom Pvt Ltd; Bengaluru; On-site; INR 5,000,000 - 8,000,000; Full time

Job summary

Exotel Techcom Pvt Ltd is seeking a dedicated professional for a customer support role in Bengaluru, India. The ideal candidate should have an engineering degree and possess strong SQL and troubleshooting skills. This role involves analyzing customer tickets and simulating issues to find effective solutions.

You will collaborate with various teams and continuously explore innovative ways to resolve customer inquiries, while working independently to meet deadlines. Willingness to work in shifts is essential.

Qualifications

• In-depth analysis and resolution of customer tickets.
• Simulate customer issues to find solutions.
• Ability to analyze and solve unique problems.

Responsibilities

• Collaborate with other teams like Customer Happiness and Engineering.
• Keep exploring newer ways to resolve customer issues.
• Work independently and efficiently to meet deadlines.

Skills

DBMS

RDBMS

Linux CLI Tools

SQL

API

Excellent communication skills

Troubleshooting skills

Education

Engineering equivalent degree

Job description

Exotel

Job Role

• In Depth Analysis and resolution of customer tickets
• Simulate Customer Issues to find solutions and fixes to customer Issues /Enquiries
• Gaining thorough understanding of Exotel Products - Be a champion of Exotel-specific tools and troubleshooting procedure
• Collaborate, work alongside and build mutually beneficial relationships with other teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
• Be Curious all the time to keep exploring newer and better ways to resolve customer Issues.

Skills

• Should have an engineering equivalent degree.
• Good in DBMS, RDBMS, Linux CLI Tools, SQL and API
• Able to work independently and efficiently to meet deadlines and SLAs.
• Able to promptly answer & support-related phone calls, chat & emails
• Willing to work in shifts
• Ability to analyse, research and solve highly technical and unique problems.
• Excellent communication & troubleshooting skills.
• Good in writing sql queries and coding language is good to have