Tech Process Specialist - TOMO - Tech Admin & Development

GOC Services India Private Limited; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Free meals on site

Parental leave

Onsite snacks

Job summary

Google Operations Center (GOC) is seeking a skilled Tech Process Specialist to configure Salesforce, manage environments, and align Salesforce with business goals for continuous improvement. You will administer users, implement workflows, reports, dashboards, data quality controls, and security through sharing rules, Apex, Visualforce, and Lightning components.

The role includes staying current with Salesforce releases, supporting users, and creating training materials to help the team maximize

Qualifications

• 5+ years as Salesforce Administrator for 1000+ users across Sales, Service, Community Clouds
• Salesforce Administrator and Platform App Builder certifications
• Strong understanding of best practices and system integrations
• Excellent problem-solving and communication skills
• Ability to document and translate high-level requirements into detailed specs

Responsibilities

• Create and manage Salesforce users, profiles, roles, and permissions
• Develop and maintain workflows, process builder, flows and approval processes; create reports and dashboards
• Maintain data security with access controls and sharing rules
• Develop Apex, Visualforce, and Lightning components
• Import, update and ensure data quality using data loader tools
• Customize Salesforce objects, fields, page layouts and record types
• Manage Salesforce environments and exposure to OOTB functionalities
• Conduct regular maintenance, backups, and system health checks
• Provide user training and maintain documentation

Skills

Salesforce Administration

User management

Problem solving

Communication

Education

Salesforce Certified Administrator

Platform App Builder

Tools

Apex

Visualforce

Lightning Components

SOQL

SOSL

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview

As a Tech Process Specialist you will help build the next generation of internal tools for our team using Salesforce managing and configuring Salesforce environments to ensure optimal performance and user satisfaction, and aligning Salesforce strategy with business goals to drive continuous improvement.

Position Responsibilities

• Responsible for creating and managing user accounts, profiles, roles, and permissions within Salesforce platform
• Develop and maintain workflows, process builder, flows and approval processes and create and manage custom reports, dashboards, and analytics
• Maintain data security through effective access controls and sharing rules
• Develop and maintain advanced Salesforce skills, including Apex, Visualforce, and Lightning components
• Import, update, and ensure data quality using data loader tools
• Customize Salesforce objects, fields, page layouts, and record types to meet business needs
• Manage and configure Salesforce environments and exposure to Salesforce OOTB (Out of the box) functionalities
• Conduct regular system maintenance tasks, including backups and updates
• Monitor system health and troubleshoot issues promptly
• Stay updated with Salesforce releases, new features, and best practices
• Provide ongoing support and training to Salesforce users and create and maintain user documentation and training materials
• Assist users with troubleshooting and resolving Salesforce issues
• Testing the stability and functionality of the application
• Hands on Experience on package installation , SSO setup
• Strong background in Salesforce Sharing model , Metadata usage
• Hands on experience on Case to email , web to lead
• Data operations incl. Bulk data import, cleanup, update or deletions using ETL tools , Google drive etc

Minimum Qualifications

• 5+ solid experience as a Salesforce Administrator in Sales, Service, Community clouds for a user base greater than 1000 users
• Preferred Certified in Salesforce Administrator and Platform App Builder Proficiency in Salesforce administration, including user management, data management, and customization
• Strong understanding of Salesforce best practices and system integrations
• Excellent problem-solving skills and attention to detail
• Excellent verbal and written communication
• Solid ability to gather, document and execute detailed specifications from high level requirements with little supervision

Preferred Qualifications

• BA/BS degree or equivalent practical experience
• Expertise in Customer/user facing
• Exposure to Apex, LWC , Data loader , ETL tools , SOQL , SOSL
• 3 years experience using GIT based continuous integration & delivery, Changesets , deployment Tools

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Equal Employment Opportunity

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.