Team Member

Bank of America; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Bank of America in Gurugram, India, is seeking Digital Account Opening Associates to join Global Business Services. You will verify, book, and fund new consumer deposit accounts while ensuring SLA targets and quality controls.

The role requires a university degree and 0–2 years of experience, with willingness to work night shifts. Strong communication and teamwork are essential to deliver accurate, timely responses and drive process improvements.

Qualifications

• Education: University degree.
• 0–2 years of experience.
• Comfortable with night shifts.

Responsibilities

• Verify, book and fund new consumer deposit accounts.
• Ensure targets are met according to SLAs.
• Maintain quality of account openings per predefined parameters.
• Identify areas for process improvements and raise to TL/AM.
• Be part of End to End process and multi-queue coverage as needed.
• Provide timely email replies for LOB/ SME requests and escalate discrepancies.

Skills

Communication

Night shift

Interpersonal skills

US account opening

Education

University degree

Job description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Digital Account Opening associates work on opening new account requests for different types of personal account (Checking, Savings, Check card, ATM cards, CDs). We receive these requests primarily from online banking

Job Description*

Digital Account Opening associates work on opening new account requests for different types of personal account (Checking, Savings, Check card, ATM cards, CDs). We receive these requests primarily from online banking. Critical steps involved in the role are verification, booking, services & funding of new consumer deposit account

Responsibilities*

• Ensure that the targets are assigned in accordance with the SLAs are met
• Ensure that the quality of the account opening is in compliance with predefined parameters
• Identify potential areas for process improvements & highlight the same to the TL/AM
• To be a part of End to End process and work in any of the queues as and when required
• Ensure the timely reply (via e-mail) on any of the LOB/SME request
• Ensure the timely escalation in case of any discrepancy in the reports or the transaction in CD

Requirements*

Education*: University degree.

Experience Range*

0-2 years’ experience

Foundational skills*

• Good communication and interpersonal skills
• Should be comfortable working in night shift

Desired skills:

Understanding and working knowledge of Account opening procedures in US, should be comfortable working in night shift

Work Timings*

03:30 AM – 12:30 PM (Monday to Sunday coverage), 2 Week Offs (Rotational)

Job Location*

Gurugram