Team Manager, Rufus and Alexa Shopping

Amazon; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon seeks a seasoned operations leader within Rufus & Alexa Shopping Operations to steer day-to-day activities of AI Data Validators and Leads. You will coordinate cross-functional efforts, monitor metrics, and drive improvements across time zones to ensure on-time project delivery.

The role emphasizes hiring, coaching, and developing a high-performance team in a fast-paced, collaborative environment. A strong analytical mindset and excellent communication are essential.

Qualifications

• Bachelor's degree in any field
• 4+ years of management, or 2+ years of people management experience
• Experience managing multiple projects in parallel through prioritization, planning, and task delegation
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network
• Comfortable working in a fast paced, highly collaborative, dynamic work environment

Responsibilities

• Manage day to day operations with a team of AI Data Validators and AI Validator Leads
• Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones
• Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis
• Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas
• Own team’s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis.

Skills

Analytical skills

Attention to detail

Effective communication

Prioritization

Planning

Task delegation

Network troubleshooting

Education

Bachelor's degree

Tools

SQL

Excel

Job description

Description

Rufus & Alexa Shopping Operations team strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key job responsibilities

Experience prioritizing and delivering projects on time in a fast-moving environment

Experience leading cross-functional teams to deliver projects on tight deadlines

Experience in capacity planning, operations planning, business analysis or equivalent

Key job responsibilities

• Manage day to day operations with a team of AI Data Validators and AI Validator Leads
• Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
• Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis
• Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas
• Own team’s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis.

Basic Qualifications

• Bachelor's degree in any field of study
• 4+ years of management, or 2+ years of people management experience
• Experience managing multiple projects in parallel through prioritization, planning, and task delegation
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network
• Comfortable working in a fast paced, highly collaborative, dynamic work environment

Preferred Qualifications

• Experience with SQL and advanced Excel
• Six Sigma Black Belt Certification, or Six Sigma Green Belt
• Master's degree

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