Team Manager - Business Operations

Mantras2Success.com; Goa; On-site; INR 612,000 - 748,000; Full time

Job summary

A global travel-tech innovator is seeking a Team Manager – Business Operations in Goa, India, to lead and manage operations teams. The ideal candidate will have over 3 years of experience in a BPO/KPO/ITES environment, with strong client-handling and people management skills. Responsibilities include overseeing daily operations, improving processes, and ensuring quality service delivery. An outstanding opportunity to grow in a dynamic travel-tech company supporting thousands of travel experts worldwide.

Qualifications

• 3+ years’ experience leading an operations team in BPO/KPO/ITES.
• Strong client-handling and stakeholder management skills.
• Proven coaching, feedback, and people management skills.

Responsibilities

• Lead, manage, and guide an operations team.
• Oversee day-to-day operations and ensure timely delivery.
• Track team performance and ensure quality compliance.
• Set KPIs, identify process gaps, and improve efficiency.
• Handle client communication and manage expectations.

Skills

Client-handling skills

People management skills

Process improvement

Project transition experience

Job description

Hiring: Team Manager – Business Operations

Experience: 3+ Years

Salary: Up to 6.80 LPA

We are looking for an experienced Team Manager – Business Operations to lead operations teams in a travel-tech / BPO environment. The role involves managing people, processes, and client relationships while ensuring high-quality service delivery.

About the Company

A global travel-tech innovator with 25+ years of experience and 500+ professionals, supporting 10,000+ travel experts worldwide. The company is known for its customer-first technology platform and premium business support services, helping travel brands grow faster and smarter.

• Lead, manage, and guide an operations team
• Oversee day-to-day operations and ensure timely delivery
• Track team performance and ensure quality compliance
• Set KPIs, identify process gaps, and improve efficiency
• Handle client communication and manage expectations
• Resolve conflicts and maintain a positive work environment
• Support project transitions and process improvements
• Coach and mentor team members for growth and development
• 3+ years’ experience leading an operations team (BPO / KPO / ITES)
• Strong client-handling and stakeholder management skills
• Experience in project transition and process improvement
• Proven coaching, feedback, and people management skills
• Knowledge of contracts and global destinations is a plus

📩 Interested candidates can share their profiles via DM.