Team Leader (Corporate Service Desk)

Yes Bank Ltd.; Navi Mumbai; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

Yes Bank Ltd. is seeking a highly experienced Senior Branch Manager to oversee large and cluster hub branches, ensuring regulatory compliance and excellent service for Ultra HNI clients.

Candidates should have 5+ years in branch banking with a proven track record in corporate servicing, strong KYC/AML/CRS knowledge, and a leadership mindset to drive performance and governance.

Qualifications

• 5+ years of experience managing large/cluster hub branches.
• Experience with Large Corporate, MNC, Fintech, and TASC servicing.
• Strong regulatory compliance expertise (KYC, AML, PMLA, FATCA, CRS).
• Leadership with a track record of developing high-performing teams.

Responsibilities

• Oversee daily operations of large and cluster hub branches with regulatory compliance.
• Manage high-volume workflow for Large Corporate, Mid Corporate, MNC, Fintech, and TASC servicing.
• Ensure KYC/AML/CRS compliance across corporate structures.
• Guide Ultra HNI client servicing with high-quality resolutions.
• Coordinate audits, risk control, and operational compliance with cross-functional teams.
• Lead and mentor staff to uphold service and governance standards.
• Develop business growth strategies aligned with corporate goals.
• Monitor KPIs and report for continuous improvement.

Skills

Branch management

Regulatory compliance

Client servicing

Leadership

Operational governance

Risk control

Audit handling

Cross-functional coordination

Financial analysis

Digital channels

NACH processing

Forex transactions

Trade transactions

Education

Masters in Banking & Finance

JAIIB/CAIIB certification

Job description

Senior Branch Manager:-

We are seeking a highly experienced and skilled Senior Branch Manager to oversee large and cluster hub branches, ensuring operational excellence and regulatory compliance. The ideal candidate will have a strong background in branch banking, with a proven track record in managing complex corporate and client servicing operations. This role demands a deep understanding of regulatory frameworks and a commitment to delivering high-quality service to Ultra HNI clients. The Senior Branch Manager will play a crucial role in maintaining the bank's reputation for operational governance and client satisfaction.

Experience Required:

5+ years

Key Responsibilities:

• Oversee the daily operations of large and cluster hub branches, ensuring compliance with operational and regulatory standards.
• Manage high-volume workflow processing for Large Corporate, Mid Corporate, MNC, Fintech, and TASC entity servicing.
• Ensure accuracy and compliance in handling KYC, AML, PMLA, FATCA, and CRS norms for various corporate structures.
• Provide expert guidance in managing Ultra HNI client servicing, ensuring high-quality resolution and compliance.
• Maintain foundational understanding of Retail Trade & Forex, CMS products, and basic trade transactions.
• Coordinate cross-functional teams to handle audits, risk control, and operational compliance.
• Develop and implement strategies to improve operational efficiency and client satisfaction.
• Lead and mentor branch staff to uphold high standards of service and operational excellence.
• Develop and execute business growth strategies for the branch, aligning with corporate goals.
• Monitor and report on key performance indicators to drive continuous improvement.

Qualification Criteria:

• Minimum of 5 years of experience in managing large / cluster hub branches in HDFC Bank/ Axis Bank/ Kotak Mahindra Bank/ ICICI Bank.
• Strong background in handling complex Large Corporate, Mid Corporate, MNC, Fintech, and TASC entity servicing.
• Expertise in regulatory compliance including KYC, AML, PMLA, FATCA, and CRS norms.
• Proven experience in managing Ultra HNI client servicing, ensuring accuracy, compliance, and high-quality resolution.
• Foundational understanding of Retail Trade & Forex, CMS products, payment, and receivable solutions.
• Proven capability in audit handling, risk control, operational compliance, and cross-functional coordination.
• Preferred qualifications include a Masters in Banking & Finance, relevant postgraduate specialization, or JAIIB / CAIIB certification.
• Strong leadership and mentorship skills with a proven track record of developing and leading high-performing teams.

Primary Skills:

• Branch Management
• Regulatory Compliance
• Client Servicing

Key Skills:

• Leadership
• Operational Governance
• Risk Control
• Audit Handling
• Cross-Functional Coordination
• Financial Analysis
• Digital Channels
• NACH Processing
• Forex Transactions
• Trade Transactions