Team Leader – Content Operations (WDOT)

RX Brasil; Chennai District; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Group Life Insurance

Flexible Working Arrangement

Employee Assistance Program

Medical Screening

Long-Service Awards

Subsidized Meals in Chennai

Free Transport pick up and drop from/2

Job summary

Elsevier seeks a Team Leader to guide Content Operations for Scopus, overseeing completeness, quality, and end-to-end content flow. You will manage dashboards, mentor specialists, and drive cross-functional collaboration to resolve escalations and optimize processes.

The role emphasizes governance, automation, and data-driven decision making in a global research database environment.

Qualifications

• Bachelor’s or Master’s degree in any discipline; 5+ years in content operations, data quality, or scholarly publishing.
• Strong understanding of bibliographic database completeness, content ingestion pipelines, metadata standards, and data-quality governance.
• Proficiency with Power BI or similar dashboards to govern metrics and KPIs.

Responsibilities

• Lead governance for Scopus completeness standards and quality benchmarks.
• Oversee content ingestion and production workflows to ensure timely, accurate content flow.
• Mentor Process/Data Specialists and drive KPI-driven performance improvements.
• Act as escalation point for cross-team content-flow issues and AiP delays.
• Champion automation and data literacy to reduce single points of failure.

Skills

Leadership

Cross-functional collaboration

Data quality governance

Process improvement

Education

Bachelor's or Master's degree

Tools

Power BI

Job description

Team Leader

Are you passionate about leading content operations and improving data quality for one of the world’s largest research databases? Do you enjoy working with cross-functional teams to solve complex content-flow challenges and drive continuous improvement through data and automation?

About Our Team

WDOT (WORKs Domain Operations Team), part of Elsevier’s Research Data Platform (RDP) organization, is responsible for the completeness, quality, and end-to-end content flow of Scopus, one of the world’s largest abstract and citation databases.

The team manages the operational standards, thresholds, and governance frameworks that determine what content enters Scopus, how quickly it is processed, and how fully it is covered. This includes content ingestion, Articles-in-Press (AiP) tracking, clustering and deduplication, citation correction, retractions, and content quality diagnostics. WDOT works closely with Content Sourcing (CSD), Publisher Relations (PRM), Source Data Management (SDM), and technology teams to keep Scopus complete, accurate, and trusted by the global research community.

About the role

As Team Leader, you will manage a team of Process/Data Specialists responsible for the completeness, quality, and end-to-end content flow of Scopus. You will oversee operational performance across completeness standards, ingestion and production pipelines, clustering, deduplication, and quality diagnostics, ensuring targets are met and risks are escalated and resolved. You will serve as the senior escalation point for cross-team issues, strengthen documentation and resilience to reduce single points of failure, and represent WDOT’s completeness and content-flow priorities in cross-domain governance forums.

Responsibilities

• Lead governance for Scopus completeness standards, quality benchmarks, and coverage-gap closure.
• Oversee content ingestion and production workflows to ensure timely and accurate content flow into Scopus.
• Manage exceptions and escalations for records that fail completeness or quality checks, working with Content, CSD, PRM, SDM, and technology teams.
• Review Power BI dashboards and reporting metrics to ensure completeness, speed, coverage, and quality insights are accurate and actionable.
• Ensure discard, retraction, correction, citation-accuracy, clustering, and deduplication processes are completed compliantly and on schedule.
• Lead, mentor, and develop Process/Data Specialists while setting clear goals, reviewing performance, and building an inclusive team culture.
• Act as the main escalation point for content-flow issues, AiP delays, and completeness gaps requiring cross-functional support.
• Drive process improvement, resource planning, automation, AI-enabled data literacy, KPIs, and productivity initiatives for the completeness and content operations function.
• Proactive, assertive, and data-curious, with the confidence to surface issues early, challenge the status quo, make informed decisions with incomplete information, persist through pushback, escalate when needed, and use data to identify what the numbers may indicate next.

Requirements

• Bachelor’s or master’s degree in any discipline with 5+ years of relevant experience in content operations, data/content quality, or scholarly publishing.
• Strong understanding of bibliographic database completeness, content ingestion pipelines, metadata standards, and content-quality governance frameworks.
• Working knowledge of clustering, deduplication, retraction/correction, citation matching, and content ingestion or production workflows is preferred.
• Proficiency with Power BI or similar dashboarding tools to support metrics governance, reporting, and performance tracking.
• Understanding of AI technologies and data literacy to support automation, data-driven insights, and continuous improvement.
• Strong people leadership skills, with experience managing experienced individual contributors and guiding talent development.
• Ability to provide direction to stakeholders, peers, managers, and direct reports while ensuring clarity on priorities, goals, OKRs, and KPIs.
• Comfortable managing ambiguity, handling escalations, collaborating across functions, and partnering with senior management on strategy and execution planning.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

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Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers