Team Leader - Collections

SHARDA CONSULTANCY SERVICES; Dadri; On-site; INR 500,000 - 800,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Uttar Pradesh is seeking a motivated Team Leader for its Collections department. You will lead a team of collection agents to ensure timely recoveries while maintaining high levels of customer service.

The role requires a strong understanding of sales techniques and the ability to motivate the team to achieve collection targets and guide improvements across processes. Responsibilities include monitoring performance, coaching team members, training new staff, and

Qualifications

• Prior leadership experience in collections or sales.
• Strong communication and interpersonal skills.
• Ability to motivate a team and meet targets.
• Familiar with collection software and processes.

Responsibilities

• Lead and manage a team of collection agents, guiding them to meet performance targets.
• Develop and implement strategies to maximize recovery rates.
• Monitor team performance and provide regular feedback.
• Collaborate with other departments to resolve customer issues and improve processes.
• Conduct training sessions for new team members to build necessary skills.
• Analyze data and prepare reports to track progress and identify improvements.

Skills

Leadership

Communication

Motivation

Problem-solving

Collection software

Tools

CRM software

Job description

We are seeking a motivated and experienced Team Leader for our Collections department. The ideal candidate will be responsible for leading a team of collection agents to ensure the timely collection of outstanding debts while maintaining a high level of customer service. This role requires a strong understanding of sales techniques and the ability to motivate and guide a team towards achieving collection targets.

Key Responsibilities

• Lead and manage a team of collection agents, providing guidance and support to ensure they meet their performance targets.
• Develop and implement effective collection strategies to maximize recovery rates.
• Monitor team performance and provide regular feedback to team members.
• Collaborate with other departments to resolve customer issues and improve overall collection processes.
• Conduct training sessions for new team members to ensure they are equipped with the necessary skills and knowledge.
• Analyze collection data and prepare reports for management to track progress and identify areas for improvement.

Required Skills

• Proven experience in a leadership role, preferably in collections or sales.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team.
• Excellent problem-solving skills and attention to detail.
• Familiarity with collection software and tools is a plus.

If you are a results-driven individual with a passion for leading teams and achieving targets, we encourage you to apply for this exciting opportunity in Uttar Pradesh.