Team Leader

Bank of America; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bank of America is seeking a skilled professional in Global Business Services, Gurgaon, to support EMEA Equities processes, handle fail remediation, and provide analytical reports. Requires 2–5 years in capital markets, strong communication, and process improvement mindset.

The role emphasizes collaboration across LOB partners, delivering on SLAs, and contributing to continuous improvement in a challenging trading environment.

Qualifications

• Graduate or postgraduate with 2–5 years of experience in capital markets.
• Strong communication and organizational skills.
• Knowledge of Trade Life Cycle and capital markets concepts.

Responsibilities

• Fail investigation and remediation for failing trades.
• Interact with internal and external teams to manage Fails and Collateral.
• Create managerial reports and provide value-added analysis to the business.
• Drive changes to improve workflows and share best practices.

Skills

Analytical thinking

Excellent communication

Capital Market knowledge

Education

Graduate/Postgraduate

Tools

Dashboards

Risk Matrix

Six Sigma

Job description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

EMEA Equities process in GBS will support Matching / settlements / Fails management /Reconciliation and Collateral management. Support regulatory and audit requests to both internal business partners and External Regulators. Maintain and record all activities in accordance to pre-established SEC record and retention format.

Job Description*

• Fail investigation and remediation for failing trades.
• Interact closely with internal and external teams to manage Fails and Breaks and Collateral.
• Prioritize, investigate and add commentary to Fails and Breaks.
• Create managerial reports, workload statistics, and provide value-added analysis to the business.
• Taking additional initiatives apart from daily activities
• Drive Change - To identify workflow/systems inefficiencies and come up with new ideas for improvement and share the best practices with the team.

Responsibilities*

• Good understanding of Global Capital Markets especially for Equities & Fixed Income products
• Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently.
• To contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance
• Excellent Communication skills both written & spoken.
• Analytical thinking & logical reasoning for rational decision making.
• An understanding of Project Management and Six Sigma concepts & tools
• Build productive teams that works effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's)
• To create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations
• To perform all tasks following company policy and procedures, including legal & regulatory requirements, and to prescribed company standards.
• Act as a process SME and ensure to be morale booster for the team.
• Understanding of Business Continuity Management
• Act as a catalyst in mentoring and grooming team members and prepare them for higher responsibilities.
• To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behavior and performance.
• Encourage two-way communication with the team.
• Liaise with LOB effectively to manage the service delivery is in line with the SLA.
• Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.
• Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)

Requirements*

• Excellent organizational skills are required with the ability to prioritize daily workload, work accurately and efficiently under pressure.
• To be able to communicate effectively.
• Capital Market Knowledge

Education

Graduate/Postgraduate

• Experience Range: 2-5 years

Foundational Skills*

• Good understanding of Global Capital Markets especially for Equities / Exchange traded funds & Fixed Income products.
• Knowledge of Trade Life Cycle.

Desired Skills*

• Excellent organizational skills are required with the ability to prioritize daily workload, work accurately and efficiently under pressure.
• To be able to communicate effectively.

Work Timings* -

13:30 PM to 22:30 AM IST

Job Location* -

GGM