Team Lead – Survey Programming (Qualtrics)

Guidepoint; Mumbai, Pune District; Hybrid; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid work model

Employee medical coverage

Central office location

Competitive compensation

Job summary

Guidepoint’s Market Research Team seeks a leader for its Survey Programming group, centralizing and expanding a function that programmes questionnaires into web platforms with QA oversight. Hours align with US East Coast colleagues; hybrid options exist in Mumbai, Pune, or Gurugram, or remote work from India.

You will oversee six programmers, set QA standards, collaborate cross-functionally, and help design processes and best practices for survey programming.

Qualifications

• 10+ years of experience in programming market research surveys in Qualtrics (strongly preferred) or another online survey platform.

Responsibilities

• Oversee a team of 6 survey programmers and ensure QA and timely delivery.
• Coordinate with fieldwork, data automation, and project managers for collaboration.
• Lead survey programming strategy and document best practices.
• Provide leadership in project kickoffs and resolve issues across teams.
• Advise on survey design to reduce respondent burden and optimize designs.

Skills

Survey programming

Team leadership

QA processes

Cross-functional collaboration

Survey design

Tools

Qualtrics

Decipher/Forsta

Alchemer

Job description

Overview

Guidepoint's Market Research Team is seeking a leader for its Survey Programming team, to help centralize, standardize, and grow a function dedicated to programming and coding questionnaires into web-based platforms, and conducting QA on programmed survey work. This position would be expected to work hours aligned with US-based colleagues on the East Coast.

This can be a hybrid position out of one of our offices in India (Mumbai, Pune,Gurugram) or remote.

What You’ll Do

• Oversee a team of 6 survey programmers of differing experience levels, setting standards for quality assurance and timely delivery of questionnaires programmed into Qualtrics
• Coordinate with other quantitative survey operational team leads (fieldwork, data automation) and client service staff/project managers to ensure effective cross-functional collaboration
• Serve as a strategic lead for survey programming within the market research organization, helping to design processes, systems, and best practice documentation for survey programming at Guidepoint
• Serve as a senior voice for internal communication, stepping in to resolve project issues between team members and operational staff, provide leadership on kickoffs for complex or sustained engagements, and serve as an advisor on sales or internal kick-off calls where demonstrated programming experience is needed
• Consult as needed with survey project teams on survey design, making best-practice recommendations on question type or structure that will best work within our systems and reduce respondent burden, and flagging any designs that may be particularly time-consuming or challenging to execute successfully
• Serve as a direct project manager on large or urgent work as-needed
• Other duties as required

What You Have

• 10+ years experience in programming market research surveys in Qualtrics (strongly preferred) or another online survey platform (Decipher/Forsta, Alchemer, Sawtooth, Versive)
• 3+ years experience managing teams of programmers or other operations staff in market research to achieve targets on volume, timeliness, and quality
• Ability to interface with internal leaders, helping to set strategy and training goals for survey programming, identify and resolve problems at a project and strategic level as they arise
• Experience QAing surveys and designing survey QA processes and workflows to ensure that work aligns to requested spec/design work
• Ability to consult and train on best practices for survey design and experience, flagging if survey designs may have issues that make them difficult for end-respondents to answer

What we Offer

• Competitive compensation
• Employee medical coverage
• Central office location
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment

About Guidepoint

Guidepoint powers end-to-end research workflows for the world's best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process - from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.