Team Lead (Software Development Support)

Arctic Wolf; Bengaluru; On-site; INR 1,400,000 - 2,500,000; Full time

Benefits offered by this job

Equity

Flexible annual leave

Medical insurance

Fertility support

Parental leave

Career development

Job summary

Arctic Wolf is seeking a Team Lead for Software Development Support in Bengaluru to guide complex customer issues and own cross-team outcomes. You will mentor SDS engineers across software, infrastructure, and cloud platforms, setting priorities and ensuring timely resolutions.

You will define intake paths, SLAs, and collaborations with Product, R&D, and Support while driving improvements in observability and automation. Strong leadership and collaboration are essential for success.

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science or related field, or equivalent combination.
• 8+ years in software development or related role.

Responsibilities

• Lead day-to-day SDS case intake, triage, and execution; manage Jira hygiene and SLAs.
• Oversee full software development lifecycle across supported environments.
• Coordinate with Support/Product/R&D/PM; unblock engineers and ensure clear problem statements.
• Drive recruitment efforts for team members (FT and co-op).
• Foster process, tooling, and automation improvements.

Skills

Cloud platforms

Observability

Scripting & automation

Databases

Containerized environments

REST APIs

Ticketing tools

Education

Bachelor's degree in Computer Science

Tools

AWS

Azure

Elastic Stack

Kibana

PowerShell

Python

Bash

Ruby

Docker

Kubernetes

Zendesk

Jira

REST APIs

MS SQL

MySQL

Athena

Databricks

Job description

Team Lead (Software Development Support) page is loaded## Team Lead (Software Development Support)locations: Bengaluru, INDtime type: Full timeposted on: Posted Todayjob requisition id: R26\_715### At Arctic Wolf, you won't just watch the cybersecurity industry evolve - you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We're proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape - but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.###If you're looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that's redefining security operations, Arctic Wolf is the right place for you!Our mission is simple: End Cyber Risk. We're looking for a**Team Lead** to be part of making this happen.**About the role**Arctic Wolf Networks, Inc. (AWN) is seeking a **Team Lead** within our **Software Development Support** **(SDS)** organization. This leadership role sits at the intersection of Support, Product, and R&D - owning outcomes for complex, escalated **customer-facing issues** and ensuring clear prioritization, resourcing, and timely resolution across teams.You will lead, coach, and develop SDS engineers to solve hard problems across software, infrastructure, and cloud environments. You will set priorities, unblock the team, and ensure disciplined execution - driving cases to resolution through root-cause analysis, clear decision-making, and, where appropriate, enabling the team to contribute or coordinate code changes and partner fixes.You will own the escalation program's outcomes - defining intake paths, SLAs, and handoffs; partnering with Product, R&D, Support, and Problem Management; and continuously improving processes, observability, and automation so customer-impacting issues are rapidly diagnosed, prioritised, and driven to closure.**Key Responsibilities*** Own day-to-day SDS case intake/triage and execution: prioritise and maintain Jira hygiene; assign/rebalance cases; run daily standups/weekly reviews; monitor SLAs/aging/throughput and drive timely progress.* Oversee the full software development life cycle.* Ensure their teams is following ISMS regulations through acceptable use and secure coding practices.* Lead stakeholder coordination and escalation quality: partner with Support/Product/R&D/PM; ensure clear problem statements, repro steps and telemetry; unblock engineers; manage customer/executive communications; capture learnings and drive process/tooling/automation improvements.* Recruitment: Lead recruitment efforts for their team(s) for both full-time and co-op employees.**Qualifications*** Bachelor's degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience.* 8+ years in software development or related role.**Technical Experience (Preferred)*** Cloud platforms (AWS, Azure)* Observability tooling (Elastic Stack, Kibana, logging pipelines)* Scripting and automation (PowerShell, Python, Bash, Ruby)* Databases and data platforms (MS SQL, MySQL, Athena, Databricks)* Containerized environments (Docker, Kubernetes)* Ticketing and collaboration tools (Zendesk, Jira)* Experience with REST APIs**Environment and Physical Demands*** Work is primarily sedentary in nature and can be executed in sitting or standing positions in an office environment.* Requires the ability to utilize technology, including using a keyboard, verbal communication, and working with device screens that require visual acuity.* If located in a company office, mobility is required to physically navigate the space.* In the event of business travel, mobility is sufficient to use public and private transport and navigate to essential locations.* May include moving or lifting 25 pounds or less (e.g., office chair, reams of paper).**On-Camera Policy**To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work - USA (2021-2025), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024-2026), and Kununu Top Company - Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.**Our Values**Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that - by protecting people's and organizations' sensitive data and seeking to end cyber risk - we get to work in an industry that is fundamental to the greater good.We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.All wolves receive compelling compensation and benefits packages, including:* Equity for all employees .* Flexible annual leave, paid holidays and volunteer days* Training and career development programs* Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.* Fertility support and paid parental leaveArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing [e-mail]. View our to learn more about our application process.**Security Requirements*** Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).* Background checks are required for this position.* This position may require access to information protected under U.S. export control laws and regulations, including the Export