Team Lead, Provider Data Operations

Francisco Partners; Pune District; On-site; INR 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Medical insurance

Catered lunch

Corporate wellness programs

Daycare/creche facility

Job summary

Francisco Partners seeks a Provider Data Operations Team Lead based in Pune District, Maharashtra. In this role, you will manage and supervise a team of approximately 8-10, ensuring quality and productivity while navigating complex workflows. You will also implement AI-driven tools to enhance data quality and operational efficiency.

The ideal candidate has at least 5 years of experience in data or business operations, a strong educational background, and excellent leadership skills.

Qualifications

• 5+ years of experience in data/business operations or analytics.
• 1-2 years of experience in a team lead role managing operations.
• Strong verbal and written communication skills.

Responsibilities

• Oversee day-to-day operations for a team of 8–10.
• Own workload distribution and drive operational goals.
• Provide quality oversight through case reviews.

Skills

Team Leadership

Data Analysis

Process Improvement

Communication

Healthcare Industry Experience

Education

Bachelor's degree from a reputed institution

Tools

MS Office Suite

Salesforce

Monday.com

Confluence

Job description

Provider Data Operations Team Lead

As a Provider Data Operations Team Lead, you will have end-to-end ownership of planning and execution for both internal processes and projects. You’ll be responsible for supervising and managing the team and will own our core processes, performance management, tactical coaching, and ensuring productivity, quality benchmarks, and SLAs are met consistently. You will also partner with the different teams to identify, pilot, and operationalize AI- and automation-driven tools that reduce manual work, improve data quality, and scale our workflows, while training your team to adopt these tools safely and effectively.

Responsibilities

• Lead Team Execution & Daily Operations Oversee day-to-day operations for a team of 8–10 Researchers, Associates, and Senior Associates. Provide guidance on case handling, workflow interpretation, and troubleshooting complex issues to ensure consistent delivery against quality and SLA targets.
• Manage Workflows & Drive Throughput Own workload distribution, proactively identify bottlenecks, and reallocate tasks to maintain efficiency and meet operational goals. Independently manage complex workstreams with minimal supervision.
• Ensure Quality & Process Adherence Provide quality oversight through case reviews and audits, ensuring consistent application of SOPs and policies. Address escalations and maintain high standards across all outputs.
• Coach & Develop Team Members Deliver day-to-day coaching tailored to individual strengths and development areas. Support onboarding, training, and continuous skill-building to help team members build confidence and mastery in core workflows.
• Partner with Stakeholders in India and US Build strong working relationships with cross‑functional teams, manage expectations, and align on priorities. Balance competing requests and elevate when necessary to ensure smooth execution.
• Drive Process Improvements & Innovation Identify recurring gaps and inefficiencies, and collaborate with managers to design and implement improvements. Encourage experimentation and continuous improvement within defined guardrails.
• Navigate Ambiguity & Enable Team Success Provide clarity in ambiguous situations, help the team stay focused on immediate goals, and elevate complex challenges appropriately when they fall outside team scope.
• Leverage AI & Enable Scalable Solutions Partner with AI and Product teams to pilot and implement automation initiatives that improve efficiency and data quality. Encourage the team to adopt AI‑driven tools, identify opportunities for automation, and contribute ideas that reduce manual effort and scale operations.

Skills & Qualifications

• A Bachelor’s degree from a reputed institution with a strong academic record.
• 5+ years of experience in data/business operations, analytics, or research with at least 1‑2 years experience as a Team Lead in managing operations or customer service teams.
• Proficiency in tools such as MS applications (Excel, Word, Powerpoint) Google applications (Google doc, sheets), Salesforce, Monday.com, Confluence with capability to handle large data sets.
• A background in US healthcare or Healthcare Tech companies is a plus.
• Experience working across global or cross‑timezone teams (India/US) is a plus.
• Excellent verbal and written communication skills in English.
• Strong analytical skills, attention to detail and sharp focus.
• Strong interpersonal and team skills with a history of high engagement across teams managed.
• Ability to learn quickly and readily adapt to change.
• Familiarity with AI‑driven tools and workflows, with the ability to identify opportunities to leverage automation, improve efficiency, and reduce manual effort.
• Experience contributing to or piloting AI/automation initiatives and building AI agents (e.g., workflow automation, data processing tools, or process optimization) is a plus.

Benefits

• An incredible team of smart and supportive people.
• A competitive compensation package, including attractive medical insurance.
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids.
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace.
• Cellphone and wifi reimbursement.
• Competitive parental leave.
• Sabbatical leave (over 5 years).
• Annual sponsored health check‑ups.
• Zocdoc is certified as a Great Place to Work 2025‑2026.

Equal Employment Opportunity

Zocdoc is a mission‑driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. We are an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice