Team Lead, Operations Seller Systems (Night Shift)

Stripe; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Stripe is seeking a seasoned leader in Bengaluru, India to head Seller Systems Operations. You will manage a team of Seller Systems Operations Associates in a player-coach capacity and drive performance, development, and engagement across the group.

Collaborating with global operations specialists and cross-functional partners, you will streamline workflows and enhance user experiences for Stripe’s seller ecosystem.

Qualifications

• 3+ years of experience leading, supervising, or formally mentoring an operations, support, or user-facing team.
• 9+ years of experience in customer support, technical support, operations, or another internal or external user-facing environment.
• Experience managing operational work against defined quality, productivity, or service-level goals.

Responsibilities

• You will manage a team of Seller Systems Operations Associates in a player-coach capacity.
• You’ll be accountable for your teams operational performance, development, and engagement, while working closely with global operations specialists, business process owners, and cross-functional partners to improve workflows and user experiences.

Skills

Leadership

Customer support

Operations management

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Responsibilities

You will manage a team of Seller Systems Operations Associates in a player-coach capacity.

You’ll be accountable for your teams operational performance, development, and engagement, while working closely with global operations specialists, business process owners, and cross-functional partners to improve workflows and user experiences.

Minimum requirements

• 3+ years of experience leading, supervising, or formally mentoring an operations, support, or user-facing team.
• 9+ years of experience in customer support, technical support, operations, or another internal or external user-facing environment.
• Experience managing operational work against defined quality, productivity, or service-level goals.