Team Lead, Onboarding & Maintenance

Lowe's; Bengaluru; On-site; INR 15,00,000 - 22,00,000; Full time

Job summary

A leading home improvement retailer in Bengaluru is seeking an experienced individual to manage the item lifecycle and lead a team to ensure effective onboarding of new products. The candidate should have over 7 years of experience in digital merchandising with a strong grasp on eCommerce and vendor relations. Excellent communication and project management skills are essential for this role.

Qualifications

• 7+ years of experience in Online/Digital/Site Merchandising.
• 5+ years of experience in the retail industry.
• 1+ years of people management experience.

Responsibilities

• Lead onboarding and training of new team members.
• Manage item lifecycle processes effectively.
• Coordinate with internal and external teams for product onboarding.

Skills

People Management

Project Management

Process Improvement

Item Setup & Maintenance

Vendor/Supplier Relationship Management

Global Stakeholder Management

Communication Skills

Education

Graduate (in any discipline)

Tools

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Job description

About Lowe’s

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The Onboarding and Maintenance team is predominantly responsible to help new domestic vendors during the onboarding process across multiples channels along with Item help support such as inventory availability, Product status management, PO issues, cost/retail support. Additionally, they provide support for events related to onboarding vendors. On a daily basis, the team handles tasks such as setting up new items and managing their life cycle, including activities like managing discontinued items, reviewing and correcting data, changing item types, and maintaining accurate information about items on lowes.com

Job Summary

Lead is primarily responsible for end to end Item life cycle, providing input on key projects associated with providing timely, useable and compliant information in order to enable omni- channel selling and seamless customer experiences. Onboarding and training new team members. Ability to understand and determine where and when deliverables are in jeopardy or when data management strategies are not optimally supporting the enterprise strategy, when and who to raise the risk to, and develop and recommend mitigation tactics

Ability to exercise positive control over the processes and methods used by data stewards and data custodians to handle data such that it supports the needs of the enterprise through disciplined approaches to data policies, data quality, data management, and business process management.

Proficient in the use of relevant Microsoft Office tools. Examples include: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft Access.

The lead must understand their customers and business goals while effectively collaborating across functional business and solutions teams to manage processes to achieve all business requirements

Roles & Responsibilities

Core Responsibilities

• Training and process document for the team. Publish monthy dashboards
• Responsible for work allocation and report accuracy percentage. Work towards achieving individual goals
• Responsible for synchronizing and coordinating with internal and external business team to fully onboard and maintain products at Lowe’s.
• Responsible for thought leadership regarding minimum viable product attribution to optimize product information that enables consumer confidence in making a buying decision.
• Manages communication between Suppliers and Merchants as it pertains to product information and item lifecycle
• Researches industry best practices regarding item data management and provides recommendations to leadership.
• Responsible for proactively monitoring and communicating item onboarding volume and providing metrics and risk mitigation on item health and progress.
• Partners with the right teams for any issues needing resolution
• Supports in the execution of efforts to put new processes in place to enhance Lowe’s ability to maintain the library of items.
• Responsible for understanding the merchandising process and causes/reasons for item status changes as well as other actions taken against items related to pricing/markdowns, promotions, inventory availability, and fulfillment.
• Partner with an offshore team
• Monitors various product feedback mechanisms, such as customer reviews and complaints regarding product quality.
• Establish, maintain, and communicate metrics that provides clear visibility to leadership.

Years of Experience

• 7+ years of combined experience in Online/Digital/Site Merchandising teams
• 5+ Retail industry experience mandatory
• 1+ People management

Required Minimum Educational Qualifications

• Graduate (in any discipline)

Skill Set Required

Primary Skills (must have)

Key Skills: People Management(Team Size:7-10) , Project Management, Process Improvement, Item Setup & Maintenance, Experience in Product life cycle, managing vendor/supplier relationship and Global Stakeholder Management, Strong communication and articulation skills

• Must have a good understanding of eCommerce in retail segment across multiple channels(Online, Mobile, Call Center, etc.),
• Strong Digital Acumen – should demonstrate understanding of ecommerce user functionalities with the ability to view site experience from an end user perspective
• Understanding of Site Metrics.
• Experience in Procduct life cycle, managing vendor/supplier relationship
• Excellent verbal, written and technical communication skills enabling presentation of concepts and ideas
• People and stakeholder management
• People management - Team of 10 or more
• Highly proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook)
• Strong organizational and time-management capabilitiesPositive attitude and extreme attention to detail

Secondary Skills (desired)

• Digital Analytics

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.