Team Lead

Provana; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Provana in Dadri, Uttar Pradesh, is seeking a capable planning and operations lead to manage the day-to-day planning, operation and problem-solving for a 20-25 member team. The role focuses on delivering quality and client-focused services while driving procedure transitions and training development.

You will own training and coaching, track performance, prepare reports, and ensure adherence to HR and Operations policies to meet targets.

Qualifications

• Manage day-to-day planning, operation and problem-solving for a 20-25 member team.

Responsibilities

• Develop team to ensure delivery of consistently superior quality.
• Independently handle transitioning of new procedures.
• Drive the team to be client/customer-focused.
• Own training and development for the team.
• Deliver service level components, quality and targets; motivate the team to achieve management goals.
• Track and analyze performance of individuals and provide coaching and feedback.
• Compile all external and internal reports.
• Serve as the communication conduit between team and management.
• Implement HR and Operations policies and manage floor adherence to schedule.
• Identify process improvements based on analysis and feedback.

Job description

Manage the day-to-day Planning, operation and problem-solving of a team of 20-25 resources Develop team to ensure delivery of consistently superior quality, Ability to independently handle transitioning of new procedures, Drive the team to be client/customerfocused, owns training and development to team. Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals, Effectively track and analyze the performance of individual team members and provide effective coaching and feedback, Compiling all External and Internal reports Act as the communication conduit between team and management Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.