Team Collections Manager

Kotak Mahindra Bank Limited; Katihar; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Kotak Mahindra Bank Limited seeks a Team Collections Manager for AGRI-FIN-TRACTOR LOANS AND RETAIL (TFE) Recovery. Based in India, you will lead a recovery team focused on working capital loans in the MSME and agriculture sectors, driving timely resolutions and customer engagement.

You will coordinate with cross-functional teams to optimize recovery processes, maintain compliance, and pursue targets with Speed, Scale, and Skill across the portfolio.

Responsibilities

• Lead recovery efforts for working capital loans in Agri-related and MSME sectors.
• Ensure quality portfolio management and timely resolution of overdue accounts.
• Collaborate with internal teams including credit, legal, operations, treasury, and branches.
• Maintain strong follow-up and customer engagement to ensure collections.
• Coordinate with trade finance, CMS, and other departments to support customer needs.
• Manage client expectations and support risk mitigation strategies.
• Meet monthly disbursement targets and engage with channel partners.

Job description

Team Collections Manager -AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery-Soft bucket collection

We are seeking a high-energy and self-motivated Team Collections Manager to lead recovery efforts in the Tractors and Farm Equipment (TFE) segment. The role involves managing a team, coordinating with internal departments, and ensuring effective recovery of working capital loans in the MSME sector. The ideal candidate should possess strong interpersonal and people management skills, be tech-savvy, and demonstrate a proactive approach to customer service and collections.

• Lead recovery efforts for working capital loans in Agri-related and MSME industries


• Ensure quality portfolio management and effective resolution of overdue accounts


• Collaborate with internal teams including credit, legal, operations, treasury, and branch banking for seamless recovery processes


• Maintain strong follow-up and customer engagement to ensure timely collections


• Coordinate with trade finance, CMS, and other departments to support customer needs


• Manage client expectations and support risk mitigation strategies


• Source new customers and maintain monthly disbursement targets (ticket size ₹2–₹25 crore)


• Meet and engage with new leads, financial consultants, and channel partners regularly


• Ensure compliance with audit norms and internal policies


• Maintain accurate documentation and reporting of recovery activities


• Operate with the mantra of “Speed, Scale, and Skill” in all recovery and service efforts

Experience Level Mid Level