T&T - Customer - Sales and Services - MS Dynamics - Consultant

Deloitte Consulting; Bengaluru; Hybrid; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading consulting firm in Bengaluru is seeking a Consultant to drive client relationships and deliver impactful solutions utilizing Dynamics 365 CRM. Candidates should have 3-6 years of experience and a strong technical background. This hybrid role offers an opportunity to grow and innovate within a collaborative environment.

Qualifications

• 3-6 years of experience in developing solutions using Microsoft Dynamics 365 CRM.
• Experience working in Health and Public Sector is preferred.

Responsibilities

• Build and nurture relationships with clients and teams.
• Exceed client expectations as a consultant.

Skills

Dynamics 365 CRM configuration and support

Customization of Dynamics 365 CE

Experience with Azure Functions and Web API

Knowledge of Power Platform

Creating and modifying applications

Familiarity with Microsoft offerings

Education

B.Tech / M.Tech or equivalent qualification

Job description

Date: Oct 23, 2025

Location: Bengaluru

Designation: Consultant

Entity: Deloitte Touche Tohmatsu India LLP

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting‑edge leaders, organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, you work with your whole self every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact‑driven decision‑making and generate an insight‑driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next‑generation analytics and technologies, including big data, cloud, cognitive and machine learning.

Your work profile

As a consultant in our customer team, you will build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

Required Skills

• Requirement is core Developers not functional resource.
• Experience in configuring, developing, and supporting Dynamics 365 CRM in line with best practices and experience in developing customized solutions.
• Experience in configuration and customization of Dynamics 365 CE (Plugins, JavaScript, Logic Apps, Azure Functions), Web API and SSIS.
• Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service.
• Dynamics 365 Customer Engagement – Customization & Configuration, Plug‑ins, Workflows, JavaScript.
• Understanding and implementation experience across multiple industries, preferably in Health and Public Sector.
• Creating, modifying, and troubleshooting existing applications.
• Familiar with the core Microsoft offerings.

Good to have

• Familiarity with Azure services and cloud‑based architectures is beneficial.
• Knowledge of data modeling, system architecture, and integration patterns.
• Hands‑on exposure in Custom Pages, Power BI, Power Virtual Agent, ADF, building CICD pipeline would be an added advantage.

Desired qualifications

• B.Tech / M.Tech or equivalent qualification/experience.
• Proven experience (3 - 6 years) in developing solutions using Microsoft Dynamics 365 CRM, Security model and Power Platform.

Location and way of working

• Base location: Bengaluru, Gurgaon.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role as a consultant

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring – leading with integrity to build inclusion and motivation.
• Committed to creating purpose – creating a sense of vision and purpose.
• Agile – achieving high‑quality results through collaboration and team unity.
• Skilled at building diverse capability – developing diverse capabilities for the future.
• Persuasive/Influencing – persuading and influencing stakeholders.
• Collaborating – partnering to build new solutions.
• Delivering value – showing commercial acumen.
• Committed to expanding business – leveraging new business opportunities.
• Analytical Acumen – leveraging data to recommend impactful approaches and solutions through the power of analysis and visualization.
• Effective communication – must be well abled to have well‑structured and well‑articulated conversations to achieve win‑win possibilities.
• Engagement Management / Delivery Excellence – effectively managing engagements to ensure timely and proactive execution as well as course correction for the success of engagements.
• Managing change – responding to changing environment with resilience.
• Managing Quality & Risk – delivering high quality results and mitigating risks with utmost integrity and precision.
• Strategic Thinking & Problem Solving – applying strategic mindset to solve business issues and complex problems.
• Tech Savvy – leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity – creating a safe and thriving environment where everyone is valued for who they are, using empathy to understand others to adapt our behaviors and attitudes to become more inclusive.

How you’ll grow

You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings.

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident, and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.