Systems Support Specialist

ICON Strategic Solutions; Chennai District; On-site; INR 600,000 - 850,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

LifeWorks EAP

Life assurance

Flexible benefits

Job summary

ICON Strategic Solutions is seeking a Systems Support Specialist in Chennai to join our sponsor-dedicated IT services team. You will contribute to client services and ensure high-quality outcomes across Veeva Vault and related IT operations in a collaborative environment.

You will apply your IT expertise to support end-users, monitor systems, document processes, and assist with training and upgrades, helping ensure stable, secure, and efficient technology for patients and sponsors.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support, troubleshooting, and system maintenance in Veeva Vault.
• Strong knowledge of hardware and software components, network configuration, and IT security best practices.
• Excellent problem-solving skills and the ability to communicate technical information effectively.
• Detail-oriented and committed to providing top-notch customer service.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

Responsibilities

• User Support: Provide technical assistance and support to end-users, offering prompt solutions to hardware and software issues while maintaining a positive customer service experience.
• Troubleshooting: Diagnose, troubleshoot, and resolve technical issues by researching and utilizing appropriate resources, tools, and processes.
• Documentation: Maintain comprehensive and up-to-date system documentation, ensuring that all processes are well-documented for optimal IT functionality.
• System Monitoring: Regularly monitor systems to detect and resolve operational problems, aiming to prevent service disruptions.
• Training: Assist in training end-users on various IT systems and applications to enhance their proficiency.
• Recommendations: Collaborate with the IT team to identify areas for improvement, propose recommendations for system enhancements, and support system upgrades and deployments.

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Veeva Vault

Job description

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise. As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide. As a Systems Support Specialist at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmers.

What You Will Do

You will take responsibility for scientific operations deliverables, applying your skills to ensure quality and efficiency in Veeva Vault.

Key Responsibilities Include

• User Support: Provide technical assistance and support to end-users, offering prompt solutions to hardware and software issues while maintaining a positive customer service experience.
• Troubleshooting: Diagnose, troubleshoot, and resolve technical issues by researching and utilizing appropriate resources, tools, and processes.
• Documentation: Maintain comprehensive and up-to-date system documentation, ensuring that all processes are well-documented for optimal IT functionality.
• System Monitoring: Regularly monitor systems to detect and resolve operational problems, aiming to prevent service disruptions.
• Training: Assist in training end-users on various IT systems and applications to enhance their proficiency.
• Recommendations: Collaborate with the IT team to identify areas for improvement, propose recommendations for system enhancements, and support system upgrades and deployments.

Your Profile

You will bring relevant scientific operations experience, along with the following qualifications and skills.

Required Qualifications And Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support, troubleshooting, and system maintenance in Veeva Vault.
• Strong knowledge of hardware and software components, network configuration, and IT security best practices.
• Excellent problem-solving skills and the ability to communicate technical information effectively.
• Detail-oriented and committed to providing top-Ntch customer service.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here