Systems Reliability Engineer II

Nutanix; Pune District; Hybrid; INR 1,300,000 - 2,100,000; Full time

Job summary

Nutanix in Pune, India is seeking a Systems Reliability Engineer II to join a collaborative, hybrid team focused on delivering reliable services and outstanding customer support.

You'll troubleshoot complex issues, work with developers to improve serviceability, analyze data, mentor peers, and contribute to knowledge bases while maintaining a healthy work-life balance in a hybrid model. This role reports to the Worldwide Support Manager, with office three days per week and flexible remote days.

Qualifications

• 4–6 years of experience in Systems Reliability Engineering or a similar role.
• Strong expertise in virtualization, networking, Linux, DevOps and cloud technologies.
• Excellent written and verbal communication for cross-team collaboration.
• Experience resolving complex technical issues directly with customers.
• Engineering or Computer Science degree preferred.

Responsibilities

• Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction.
• Collaborate with developers to identify and improve product serviceability by addressing defects.
• Analyze customer data to improve product reliability and mitigate risk.
• Foster partnerships with technology allies for issue resolution and ecosystem improvements.
• Mentor and guide junior teammates, promoting a collaborative and growth-oriented culture.
• Contribute to and expand knowledge bases to drive continuous improvement.
• Champion customer needs by gathering feedback and advocating for product enhancements.
• Provide rotational support coverage during weekdays and off-hours as necessary.

Skills

Troubleshooting

Linux Systems

Networking

DevOps

Cloud technologies

Customer communication

Education

Engineering degree

Computer Science degree

Tools

VMware ESXi

Citrix

Microsoft

Job description

Product SupportPune,IndiaReq.Num.: 32423

Are you a seasoned Systems Reliability Engineer with a passion for troubleshooting complex technical issues, expertise in networking and virtualization, and a customer-driven mindset? If so, you'll thrive in our collaborative team environment at Nutanix, where you will have the opportunity to work on innovative projects, enhance customer satisfaction, and grow alongside top-tier technology specialists in a supportive hybrid work setting.

About the Team

The Systems Reliability Engineer II will join a dynamic and collaborative team focused on delivering exceptional customer support at Nutanix. This team, based in Pune, comprises top-tier technology specialists who emphasize innovation, problem-solving, and continuous learning. The culture promotes knowledge-sharing and teamwork, all aimed at improving customer satisfaction and contributing to overall business success by engaging in cutting-edge projects that directly impact customer experiences.

You will report to the Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has opportunities to contribute effectively and excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week to facilitate meetings and collaboration while allowing flexibility for remote work on the remaining days.

This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.

Your Role

• Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
• Collaborate with developers to identify and improve product serviceability by addressing defects.
• Analyze customer data to enhance product reliability and mitigate risks.
• Foster partnerships with technology allies for issue resolution and ecosystem improvements.
• Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
• Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
• Champion customer needs by gathering feedback and advocating for product enhancements.
• Provide rotational support coverage during weekdays and off-hours as necessary.

What You Will Bring

• 4-6 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
• Proficient in both written and verbal communication for effective collaboration across teams.
• Experience resolving complex technical issues directly with customers.
• Degree in Engineering or Computer Science preferred.
• Customer-driven mindset with a focus on delivering high-quality support experiences.
• Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
• Ability to develop tools and contribute to improving internal and external knowledge bases.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Aff…? Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [emailprotected].