Systems Integration Specialist

NTT DATA Global Delivery Services Ltd; Dadri; On-site; INR 900,000 - 1,200,000; Full time

Job summary

NTT DATA is seeking a Systems Integration Specialist for our Noida, Uttar Pradesh location. The role involves handling escalated incidents, managing alerts, and supporting VDI/App Delivery projects across Citrix, VMware, and Hyper-V environments.

The candidate will interact with clients and account managers, contribute to standardizing processes, and participate in 24/7 on-call rotations, with adherence to ITIL principles.

Responsibilities

• Support on all escalated incidents from lower levels of support.
• Tasks and alert management.
• Respond to critical monitoring alerts including server alerts and system outages.
• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies.
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms.
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality.
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments.
• Apply best practices, strategies, methodologies, and approaches to large scale projects.
• Create and maintain support documentation, work instructions and knowledge base articles.

Job description

Systems Integration Specialist

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Systems Integration Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

• Support on all escalated incidents from lower levels of support.
• Tasks and alert management.
• Respond to critical monitoring alerts including server alerts and system outages.
• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies.
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms.
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality.
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments.
• Apply best practices, strategies, methodologies, and approaches to large scale projects.
• Create and maintain support documentation, work instructions and knowledge base articles.
• Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
• Is available and able to drive high severity incidents that occur within the scope of their role.
• Participate in 24/7 on-call rotation.
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level

Mid Level