Systems Engineering Specialist Advisor - ZENworks

NTT DATA North America; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

NTT DATA North America seeks a ZENworks Lead / Architect to own the end-to-end OpenText ZENworks Configuration Management for client estates. The role combines senior technical leadership with hands-on implementation, governance, and solution design.

You will define topology, upgrade strategies, security posture, and modernization roadmaps, mentoring engineers and engaging with client stakeholders to align architecture with business goals.

Qualifications

• Bachelor's degree or equivalent in CS/IT.
• Extensive hands-on ZENworks Configuration Management experience.
• Strong knowledge of zone architecture and content distribution.

Responsibilities

• Own the design of the ZENworks zone topology and server layout.
• Define upgrade/patch strategy including capacity planning and HA.
• Establish enterprise standards for software distribution, imaging, and remote management.
• Lead migration and modernization, including transitions to Intune/SCCM where required.
• Set configuration baselines, security hardening, and runbooks.
• Provide technical leadership and escalation for major incidents.

Skills

ZENworks Configuration Management

ZENworks zone architecture

Patch Management

Active Directory / LDAP

PowerShell / Bash

ITSM / ServiceNow

Education

Bachelor's degree in Computer Science

OpenText / Micro Focus ZENworks certification

Tools

ZCC

zman / zac

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Systems Engineering Specialist Advisor - ZENworks to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Description

Lead / Architect - ZENworks Endpoint Management

1. Role Summary

The ZENworks Lead / Architect is the design authority and senior technical leader for OpenText (Micro Focus) ZENworks across the client estate. The role owns the end-to-end architecture of the ZENworks management zone - primary and satellite server topology, content distribution, database, and agent strategy - and is accountable for the platform’s stability, security posture, and lifecycle.

Operating at G11, the role combines deep hands-on ZENworks expertise with technical leadership: setting standards and governance, leading upgrade and transformation programmes, mentoring engineers on the platform, and acting as the final technical escalation point for major incidents. The architect also engages directly with client stakeholders and supports solutioning and modernization roadmaps, including transitions from ZENworks to modern UEM platforms where required.

2. Key Responsibilities

• Architecture & design: Own the design of the ZENworks zone - primary/satellite server topology, content replication, closest-server rules, database backend (MS SQL / Oracle / PostgreSQL), certificate authority, and user sources (eDirectory / Active Directory).
• Platform lifecycle: Define and execute the ZENworks upgrade and patch strategy (system updates, PRUs, agent versions), including capacity planning, performance tuning, and high-availability design.
• Service design - ZCM: Establish enterprise standards for software distribution (bundles), policies, imaging (Preboot Services / PXE, WIM/ZMG), remote management, patch management, asset inventory, endpoint security, and full disk encryption.
• Transformation & modernization: Lead migration and modernization programmes - ZENworks version migrations, consolidation of zones, and assessed transitions from ZENworks to Microsoft Intune / SCCM where the account roadmap requires.
• Governance & standards: Define configuration baselines, security hardening, change governance, and operational runbooks; ensure alignment to client compliance frameworks and audit requirements.
• Technical leadership: Set technical direction for the ZENworks workstream, provide design guidance and peer review, and act as the senior technical reference for engineers working on the estate.
• Escalation authority: Act as the final L3/L4 escalation point for major incidents and complex problems; drive root-cause analysis and permanent corrective actions.
• Automation & reporting: Drive automation using zman CLI, ZENworks Web Services / REST API, PowerShell, and shell scripting; design operational and compliance reporting via ZENworks Reporting (Jaspersoft) and BI dashboards.
• Stakeholder engagement: Partner with client architects, security, and identity teams; present designs, roadmaps, and risk positions to senior stakeholders and delivery leadership.
• Solutioning support: Contribute to presales and solutioning - effort estimation, staffing models, RACI, and technical proposals for ZENworks and broader endpoint management engagements.

3. Required Technical Skills

• Deep, hands-on expertise across OpenText / Micro Focus ZENworks Configuration Management - bundles, policies, software distribution, imaging, and remote management.
• Strong command of ZENworks zone architecture - primary & satellite servers, content replication, closest-server rules, zones, and system updates.
• Experience with ZENworks Patch Management, Asset Management, Endpoint Security Management, and Full Disk Encryption.
• Proficiency with ZENworks Control Center (ZCC), the zman and zac command-line tools, and the ZENworks agent (ZAA) deployment and troubleshooting.
• Database administration awareness for ZENworks backends - MS SQL Server, Oracle, or PostgreSQL - including backup, restore, and performance considerations.
• Linux (SLES) and Windows Server administration for ZENworks primary servers, plus PKI/certificate management within the zone.
• User-source integration with Microsoft Active Directory and NetIQ eDirectory; LDAP concepts.
• Scripting and automation - PowerShell, Bash, and ZENworks APIs / zman - for large-scale operations and reporting.
• Mature ITSM practice (ServiceNow preferred) across incident, problem, change, and release, with architecture-level governance.

4. Preferred / Nice-to-Have

• Experience designing and delivering ZENworks-to-Intune / SCCM modernization programmes.
• Working knowledge of a second endpoint platform - Microsoft Intune, SCCM/ConfigMgr, or BigFix - for hybrid estates.
• Exposure to ZENworks Mobile / UEM and macOS management.
• Familiarity with compliance and security frameworks (ISO 27001, CIS Benchmarks, NIST) applied to managed endpoints.

5. Qualifications & Certifications

• Bachelor’s degree in Computer Science, IT, or related field - or equivalent practical experience.
• OpenText / Micro Focus ZENworks certification - e.g., Certified ZENworks Administrator - strongly preferred.
• One or more complementary credentials valued: Microsoft MD-102 / SC-300, ITIL v4, or relevant Linux (SUSE / Red Hat) certification.

6. Behavioural & Leadership Competencies

• Authoritative technical communicator, able to present designs and risk positions to senior client and delivery stakeholders.
• Strong technical leadership and mentoring - sets technical direction and raises the bar on engineering quality across the estate.
• Decisive under pressure - owns major-incident technical leadership and drives issues to permanent resolution.
• Strategic and pragmatic - balances platform stability with modernization and cost-to-serve objectives.

This job description is part of the NTT DATA EPM JD Library. Grade level, location, and certification expectations may be adjusted to align with the specific client account and regional gra

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.