Systems Engineering Advisor - EUC Experience Management - XMO - Tooling Site Reliability Engineering

NTT DATA Services; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

NTT DATA Services in Pune, India, seeks an experienced Systems Engineering Advisor for EUC Experience Management and Tooling SRE to join our team. The role focuses on patching, change management, and automation across Windows/Linux environments.

Ideal candidates have 5+ years in SRE, patching and ITIL, with cloud tech exposure (GCP, Power Platform, Ansible, GitHub). This position offers on-site work in Pune with global collaboration and a strong governance framework.

Qualifications

• 5+ years experience as an Engineer specializing in SRE, Patch Management, Production Support, ITIL, Cloud Technology, monitoring and automation.
• Demonstrable experience in upgrading, installing, configuring and supporting technologies within Tooling & automation stacks.
• Hands-on experience with Windows/Linux administration, services, filesystems and network connectivity.
• Knowledge of vulnerability management and ITIL framework.

Responsibilities

• Build and maintain patch schedules for applications, middleware, tooling components, OS and infrastructure.
• Review vendor advisories, prerequisites, dependencies and known issues; document implementation and back-out requirements.
• Identify target assets/versions; highlight coverage gaps and exceptions.
• Coordinate readiness with owners, engineering, security, service management and support teams.
• Install patches and updates using standard deployment methods and automation.
• Execute changes across development to production in approved sequence with runbooks.
• Perform pre-change backups and health checks; monitor progress and apply back-out plan if needed.
• Participate in planned change windows and on-call rota when required.
• Complete post-patch validation including service status, logs and smoke tests.
• Engage testers for confirmation and record outcomes, incidents and residual risks.
• Monitor health after deployment and respond to patch-related events via governance processes.
• Maintain change records with scope, risk, plan and approvals.
• Maintain evidence, versions, deployment logs and audit records.

Skills

SRE

Patch Management

Production Support

ITIL

Cloud Technology

Monitoring

Automation

SQL

Power Platform

Power Automate

PowerShell

GCP

GitHub

Ansible

Windows/Linux Admin

Vulnerability Management

Tools

Power Platform

Power Automate

PowerShell

GCP

GitHub

Ansible

MS SQL

Job description

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Systems Engineering Advisor - EUC Experience Management - XMO - Tooling Site Reliability Engineering

Location: Pune, MH, IN

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Systems Engineering Advisor - EUC Experience Management - XMO - Tooling Site Reliability Engineering to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

EUC Experience Management - XMO - Tooling Site Reliability Engineering - Patching (IND)

Job Description

• Build and maintain patch schedules for application software, middleware, tooling components, operating systems and supporting infrastructure in line with approved maintenance windows.
• Review vendor advisories, release notes, prerequisites, dependencies, compatibility considerations and known issues; document implementation and back-out requirements.
• Identify target assets and versions using approved inventory and configuration sources; highlight coverage gaps, unsupported versions and exceptions to the team lead.
• Coordinate readiness with application owners, engineering, infrastructure, cyber/security, service management and relevant support teams.
• Install patches, hotfixes, service packs, minor upgrades, agents, plug-ins and approved component updates using standard deployment methods and automation where available.
• Execute changes across development, test, UAT and production environments in the approved sequence, following runbooks and segregation-of-duties requirements.
• Perform pre-change backups, health checks and dependency checks; monitor deployment progress and apply the documented back-out plan when success criteria are not met.
• Participate in planned evening or weekend change windows and the team on-call rota where required.
• Complete post-patch technical validation, including service status, process checks, connectivity, logs, monitoring signals, scheduled jobs, interfaces and application smoke tests.
• Engage business or application testers for functional confirmation where required and record deployment outcomes, incidents, defects and residual risks.
• Monitor platform health after implementation and respond to patch-related events or incidents through the defined support process.
• Raise and maintain change records with scope, risk, impact, implementation plan, validation plan, back-out plan and supporting approvals.
• Maintain patch evidence, version records, deployment logs, approvals, test results and exception records to support governance, control testing and audit requests.

Years of exp: Min 5 years

Skills

• Minimum of 5 years' experience as an Engineer specializing in SRE, Patch Management, Production Support, ITIL, Cloud Technology, monitoring and automation. Financial services sector experience beneficial.
• Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank's Tooling & automation application stack including:
  • • SRE
    • Production Specialist - Patching
    • SQL
    • ITIL/ITSM
    • Power Platform and Power Automate
    • Powershell Scripting
    • GCP
    • GitHub
    • Ansible
• Demonstrable experience in playing leading role in a global level 3 SRE, Patch Management, Production Support, Automation and working within an ITIL framework.
• Hands-on experience supporting and patching enterprise applications, tools or infrastructure in a medium-to-large production environment.
• Working knowledge of Windows and/or Linux administration, software installation, service management, file systems, permissions, certificates and basic network connectivity.
• Understanding of application stacks, middleware, databases, agents, APIs, interfaces and common dependencies relevant to patching and upgrades.
• Experience of supporting complex application and infrastructure domains
• Experience with scripting languages such as: PowerShell, Python, MSPL Scripting, Java, etc.
• Awareness of vulnerability management concepts, patch compliance reporting, end-of-life remediation and security exception handling.
• Basic understanding of SRE practices, observability, reliability, disaster recovery and release engineering.
• Knowledge of any Monitoring tool like ITRS Geneos, New Relic, Nexthink.
• MS SQL Administration.
• Development background.
• Preferably hold SRE and ITIL Certification

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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