Systems Engineer I

TP; Thane; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Teleperformance is a global leader in customer experience management with on-site and work-from-home programs, including a focus on IT infrastructure and systems architecture to support essential business processes. The role emphasizes developing core platforms, assessing dependencies across technologies, and delivering scalable, cost-effective solutions.

Positions expect 1–2 years of practical experience and a professional degree.

Qualifications

• Must have a university- or professional-degree background.
• Experience in IT infrastructure or systems architecture is preferred.

Responsibilities

• Develops the core technical platform, capabilities and services that support business processes.
• Maps relationships between IT components and networks to ensure integration and performance targets.
• Evaluates total cost of ownership and ROI of IT platform/infrastructure options.

Skills

IT architecture

Systems integration

Cost analysis

Documentation

Education

Bachelor's degree or equivalent

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including:

• Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software Hardware, and Info-Communications Transmission Networks)
• Identifying the key technology interactions and dependencies across systems/platforms impacting the organizations ability to achieve integration, compatibility, and performance targets
• Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.